Susan Pitts

**** *********** **.

Antioch, TN ***13

phone: 615-***-****

email: ad4e1w@r.postjobfree.com

Work Experience

SVP Worldwide

LaVergne,TN

Jan 2015 - Jan 2024

Customer Representative

Working at the Call Center, it is my responsibility to assist customers who were having problems with their sewing machines. I provided technical support or directed them a repair facility if the problems could not be resolved over the phone. While providing support I am responsible to take extensive notes documenting the problems with their machine. I then sent out emails collecting information needed such as purchase receipts and serial numbers of the product. The company outsourced our call center and the job ended.

Job Responsibilities:

Troubleshoot the sewing machines and/ or direct customer where to take machine for repairs

Looking at schematics to find part numbers

Using JDE to find availability and price of the parts

Using Sales Force to enter all call information and customer information

Huhu Studio

Smells Beach, New Zealand

Jan 2011-May 2012

I was the receptionist and typist as needed to type up contracts for incoming animation artists to the studio. I helped enter time entries for employees for payroll. Also worked with outlet to make announcements as directed by my supervisor.

SVP Worldwide

LaVergne, TN

June 2009 – Aug 2010

Customer Representative

Working at the Call Center, it was my responsibility to assist customers who were having problems with their sewing machines. I provided technical support or directed them a repair facility if the problems could not be repaired over the phone. While providing support I was responsible to take extensive notes documenting the problems with their machine. I had to leave when my husband got a new job and we moved to New Zealand for 2 years.

My Supervisor was Ms. Vivian Lavenskis

SVP Worldwide, LaVergne, TN

Home School Teacher

Tulsa, OK

September 1997 – May 2005

I homeschooled my two children and involved in education coops and team sports. I was raising my children to become responsible and good citizens and am very proud of them. My son served in the Air Force for 6 yrs and my daughter is very successful in her web design job. I feel this has been my greatest achievement.

U.S. Graphics, Inc.

Tulsa, OK

January 1987 – March 1997

Typesetter, Accts Receivable/Payable, File Clerk

Hobbies

Quilting, Reading, Crocheting

Personal References

Kathy Searcy

5 Becky Gibson Rd.

Greer, SC 29691

478-***-****

Education

• One Semester of Bolivar Bible College, Bolivar, MO

• High School Diploma - Saludatorian

• Rolla Vo-Tech School, Rolla, MO

• Clerical Certificate

• Salutatorian of my Class

• Honor Society

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