PRIYANKA MADHUR JAIN

ad4e16@r.postjobfree.com www.linkedin.com/in/priyanka-m-garg Shakopee, MN 952-999-175

I have five years’ experience in a customer handling profile within banking and developed a comprehensive understanding of customer needs and expectations. I have honed their communication skills, both verbal and written, to effectively address inquiries, resolve issues, and provide financial advice. Additionally, become proficient in various banking products and services, enabling them to recommend suitable solutions tailored to each customer's unique situation. Over time, gained expertise in managing customer relationships, fostering trust, and ensuring customer satisfaction. Overall, my tenure as a banker with a customer handling focus would have equipped them with valuable skills in relationship management, problem-solving, and financial literacy.

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PROFESSIONAL EXPERIENCE

HDFC Bank, Bengaluru, India - Banker Feb 2015 - Mar 2017

•Improve customer satisfaction level by identifying improvement areas and implementing adequate measures.

•Maintain 100% compliance on all audits.

•Responsible for sales of saving & checking accounts, wealth & investment products, and credit cards. Gadar requirements from customers and guide customers for internet banking and mobile banking facilities.

•Use banking software Flex cube for online intra bank and interbank fund transfer.

•Build and maintain healthy business relations with major corporate & institutional clients.

IndusInd Bank, Delhi, India - Customer Service Executive Dec 2012 - Mar 2014

•Handling front desk i. e resolving customer queries, assisting customers in net banking operations.

•Taking care of branch deliverables.

Assisting Branch Operation manager in routine audit work.

Experience in handling sales of 3rd party products like Mutual Funds, Life Insurance, General Insurance, FD, Gold and small savings products.

Taking care of KYC of customers.

Amar Ujala Limited, Ghaziabad, India - Media Manager Mar 2008 - Mar 2011

•Design & execute business development plan.

•Maintain database of all customers and solve their problems.

EDUCATION

SCDL Pune, India - Post Graduate Diploma in Business Administration

I.P (PG) College, Bulandshahr, India - Bachelor of Computer Applications