Freida S. Hunter...

Canton, MI • 313-***-**** • ad4e15@r.postjobfree.com • www.linkedin.com/in/freidasmithhunter Innovative IT leader who turns vision and strategy into bottom-line results providing sustainable shareholder value by growing markets and reducing costs through the delivery of emerging, cutting-edge technology. A trusted advisor and strategic business partner with superior project and program management skills utilized to effectively harness the power of technology and people and deliver organizational and technical excellence. Noted for designing and implementing essential products and operational solutions that improve productivity, communication, information flow, customer satisfaction, and employee performance. A quick study in new industries, business practices, and technologies with proven success improving the performance of companies in industries including Supply Chain, Automotive, Engineering, Utilities, Energy, Health Insurance, and Consulting.

§ Cost Reduction: Enabled DTE Energy to garner $75M in annual operating savings through implementation of an SAP ERP system that improved decision-making and unified access to corporate inventory across all businesses.

§ Revenue Growth: Developed and implemented new subscriber call types for GM OnStar that enabled advisors to quickly identify sales opportunities on sales and subscriber calls and grow revenue from $5.4M to

$6.5M in a single year.

§ Project Management: Responsibly managed project budgets as large as $30M. At Blue Cross Blue Shield, managed projects that lowered printing/mailing costs and grew membership. At Fiat Chrysler, led projects driving implementation of global manufacturing, supply chain, and finance systems. At GM, significantly improved the functionality of GM's OnStar technology.

§ Consulting: Adroitly managed long-term consulting engagements at Blue Cross Blue Shield and Fiat Chrysler, while serving in strategic leadership roles including IT Solution Integration Manager and IT Manager

– Manufacturing, Supply Chain, and Finance Technology Solutions, respectively.

§ High-Performance Team Building: Led diverse global teams with as many as 36 professionals in Europe, Asia, and the Americas delivering large, complex IT solutions that enhanced operational efficiency through process improvement while stewarding budgets as large as $30M.

§ Supply Chain Optimization: Reduced volume and duration of applications' outages at GE Aviation Business Solutions while providing 98% availability, improving "first time right" by 80%, and consistently achieving operational and financial targets for GE Supply Chain Quality Facilities and Governance, Leadership Skills that Bring Out the Best in the Organization’s Processes and People

§ Strategic Planning Change Management

§ Consulting and Professional Services

§ Information Security Risk Management

§ Program and Project Management

§ Business Process Reengineering and Improvement

§ SDLC SaaS Management

§ Global Delivery and Deployment

§ Enterprise Application Architecture

§ Regulatory Compliance

§ Product and Solution Delivery

§ Global Cross-Functional Team Building

§ Budget and Vendor Management

§ Agile Methodology

§ Web and Portal Applications

§ Business Tools and CRM

§ Technology Prototyping

Delivering Complex Innovative Projects and Strategic Initiatives On Time and On Budget ITRADENETWORK, INC, Dublin, CA, 2021 – Present

PRINCIPAL PROGRAM MANAGER – SECURITY AND COMPLIANCE Brought on to head up the Security and Compliance function of this global supplier of Supply Chain Management cloud-based software solutions targeting the Food and Beverage industry. Lead efforts to ensure the company’s operational and procedural compliance with legal regulations and internal policies aligned with the company’s complex Supply Chain Management Solutions.

ALIGNING TECHNOLOGY WITH BUSINESS TO INCREASE EFFICIENCY, GROW REVENUE, CUT COSTS, AND OPTIMIZE PRODUCTIVITY Freida S. Hunter Page 2

§ Develop and manage programs focused on monitoring and improving compliance related to supporting Privacy Program, Vendor Management, Information Governance, Export Compliance, Business Continuity, and Risk Management.

BLUE CROSS BLUE SHIELD, Detroit, MI, 2016 – 2021

IT SOLUTION INTEGRATION MANAGEMENT CONSULTANT W2

Brought on to work under the auspices of Strategic Staffing Solutions at one of the largest health insurance providers in the nation. Directed and implemented Enterprise Infrastructure, Engineering, and Operations projects supporting the company’s IT application and business goals and optimizing customer satisfaction. Led project management processes to continuously improve performance and control changes that enhanced organizational efficiency. Consistently completed complex projects on time and on budget, while effectively managing multiple project releases concurrently.

§ Directed projects that integrated infrastructure technology for web, applications, database, storage, and information security. Led project management processes to continuously improve performance, providing governance, structure, and procedures to control changes that enhance organizational efficiency.

§ Yielded savings of $1M annually by leading a project to eliminate printing and mailing of non-adverse explanation of benefits (EOB).

§ Grew revenue and membership by implementing a $1.1M project to customize fee schedules for Trinity Health outpatient services, enabling the organization to be classified as a provider organization group. FIAT CHRYSLER AUTOMOBILES, Southfield, MI, 2013 – 2016 IT MANAGER – MANUFACTURING, SUPPLY CHAIN, AND FINANCE TECHNOLOGY SOLUTIONS Taken on by IT and business consultancy Tech Edge to direct IT implementations of global Manufacturing, Supply Chain, and Finance systems for client, Fiat Chrysler. Established customer relationships and delivered solutions focused on meeting client needs, Promoted Tech Edge solutions. Identified new business opportunities to drive company growth within the Fiat Chrysler account. Responsibly managed a total budget of $23M.

§ Led and delivered complex, multiplatform projects, addressing global systems including Manufacturing, Supply Chain, and Finance Systems.

§ Created and delivered critical products and operational solutions to grow markets and reduce costs. GENERAL ELECTRIC (GE), Van Buren Township, MI, 2010 – 2013 GLOBAL PROGRAM MANAGER – AVIATION BUSINESS SOLUTIONS, SUPPLY CHAIN DIVISION Hired to improve supply chain quality, security, and compliance for this strategic business unit of GE. Provided operational support for supply chain quality business partners. Guided as many as 32 professionals in global, cross- functional, and cross-cultural teams supporting strategic business and IT initiatives focused on simplifying and standardizing IT systems to reduce implementation timelines and costs. Updated SAP and other technologies as needed. Optimized utilization of budgets as large as $16.5M and an overall budget of $47M.

§ Enabled the division to overcome challenges related to fulfillment, capacity, productivity, and acquisition integration. Planned, directed, and implemented technology solutions in projects related to Supply Chain Quality, Security, SAP, ERP, and Compliance.

§ Significantly enhanced supply chain performance to deliver a 95% SLA improvement. Coordinated and implemented supply chain tool and system updates.

§ Simplified global Lean processes to eliminate 10 major ERP systems and optimize inventory visibility. Facilitated integration of electronic data and conformance management into the Optimized Aviation Services Info Systems (OASIS) SAP project.

§ Improved IT performance. Substantially reduced application outages to deliver 98% availability. Achieved first time right improvements of 80%, as well as compliance and on-time data quality of 100%. GENERAL MOTORS, Detroit, MI, 2007 – 2010

SENIOR PROGRAM MANAGER – ONSTAR

Recruited to enhance the customer experience with products and services related to GM’s OnStar technology. Planned and directed the efforts of as many as 28 professionals in high-performance, cross-functional global project teams that created and delivered new product functionalities while delivering complex IT solutions to businesses. Stewarded project budgets as large as $30M. Identified customer needs and ensured high-quality service while cost-effectively negotiating key supplier contracts. Freida S. Hunter Page 3

§ Effectively anticipated and met customer needs. Spearheaded development and implementation of an advanced automated crash notification system that enabled GM Emergency Services to accurately determine crash severity. Enhanced turn-by-turn navigation system and improved crisis assist management.

§ Generated $11.9M in incremental revenue by creating and launching new subscriber call types for OnStar, enabling fast identification of sales opportunities on sales and subscriber calls through B2B and B2C portals.

§ Delivered savings of >$3M by teaming with cross-functional teams in Supply Chain, Purchasing, Operations, Maintenance, and domestic/international procurement to negotiating key supplier contracts. DTE ENERGY, Detroit, MI, 2000 – 2007

SENIOR PROJECT MANAGER

Brought on to manage large, complex IT projects focused on redesigning and standardizing the business processes of this electric and gas utility. Played a critical role in enabling the company to lower its operating and vendor costs. Responsibly managed budgets as large as $3.8M funding CRM and other systems improvements.

§ Positioned DTE to lower inventory costs >$75M by implementing SAP ERP system modules

(SRM/FICO/CRM/SCM). Delivered a single integrated system that consolidates work/asset management, supply chain, human resources, finance, and mobile workforce environment.

§ Reduced telemanagement system costs 30% by creating a cost management tool that upgraded vendor invoice validation, streamlined bill payment procedures, and accurately tracked meter reading and customer billing.

§ Built and led a high-performance team that created a Reliability Performance Management system that informed management decision-making with critical financial and operational performance metrics. Career Notes: Additional success as Founder and President of Elite IT Consulting LLC, a consultancy focused on delivering successful emerging technology solutions that enable clients to enhance efficiency, grow revenue, cut costs, and continually improve business performance. Education and Certifications

MBA Candidate in Management, Walsh College. Troy, MI BS, Information Technology, University of Phoenix, Southfield, MI SAP, BI, SRM, SCM, Fi, CO, CRM – SAP Course Certification ITIL Foundation Certification Project Management Certificate, International Institute of Learning Professional Training

Managing Projects in Organizations, George Washington University Six Sigma Lean Manufacturing LDAP Directory Services Novell and Windows Networking Application Development Ecommerce Rational Unified Process: Object-Oriented Analysis and Design, Requirements Gathering, Clear Case Exploring Leadership Technical Acumen

Platforms: Cloud, IoT, Oracle, DB2, BEA WebLogic, JBoss, Windows, Unix, Linux, Middleware, Tier Apps, APIs, SaaS, DevOPS, Azure, AWS Methods: Agile, Scrum, SAFe, ASAP, Six Sigma, Waterfall, Rapid App Dev, CMMI Level 3, ITIL, SDP21, SOA, UML, Languages: WEB, Java, J2EE, SQL, LDAP, Oracle, DB2, PHP, .NET Tools: SAP, ERP, PeopleSoft, webMethods, Informatica, Cognos, BI, Data Analytics, Mobility, Microsoft Office Suite, MS Project, MS Visio, MS Access, COTS Software, Oracle Designer, SharePoint, Mercury Quality, IDM, IT Security, MS Teams, Google Suite, Salesforce, Smartsheet, Jira, Slack, Service Manager Affiliations

Featured National Association of Professional Women – Leadership, Networking, Professional Development Project Management Institute, Great Lakes Chapter – Continuing Education, Networking International Institute of Business Analysis, SE MI Chapter – Continuing Education, Networking Michigan Council of Women in Technology – Leadership, Networking, Professional Development American Business Women’s Association – Leadership, Networking, Professional Development Inforum Professional Women’s Alliance – Leadership, Networking, Professional Development

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