AR Ann Revilla

San Antonio, TX ***** 210-***-**** ad4dxr@r.postjobfree.com

PROFESSIONAL

SUMMARY

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Meticulous Scheduling Specialist with 10 years of experience using effective communication and Microsoft software to effectively manage schedules for busy call center environments. Supportive team member with positive attitude and enduring dedication to customer service. Expert multitasker with flexibility in peak times.

SKILLS Customer Consultations

Brand Promotion

Special Requirements

Client Needs Assessment

Office Supplies and Inventory

Customer Retention

Data Verification

Time Management

Appointment Booking

Customer Conflict Resolution

Professional Relationships

Schedule Coordination Expertise

High-Volume Call Environments

Call Transfers

Client Satisfaction

Attention to Detail

Microsoft Office

Microsoft Excel

WORK HISTORY SCHEDULING SPECIALIST 01/2023 to CURRENT Baptist M & S Imaging San Antonio, TX

Called customers to coordinate schedules and set appointments. Acted as first point of contact and set appointments for prospective clients. Addressed client inquiries and updated database information. Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Established rapport with callers to build loyalty and support retention goals.

Provided detailed information about available services and requirements. MANAGED CARE SPECIALIST 11/2009 to 12/2022

University Of Texas Health Science Center San Antonio, TX Processed referral requests from patients, doctors and other health care professionals.

Responded to patient inquiries to offer timely updates regarding referral status.

Called insurance companies to get precertification and other benefits information on behalf of patients.

Monitored referrals to foster timely completion and followed up with physicians to facilitate.

Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

Assisted with completion of referral forms and verified data accuracy and completion

Accessed and reviewed patient records to verify receipt completed referral paperwork.

Scheduled appointments with specialists on behalf of clients. Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care. Facilitated referrals to other healthcare providers and resources to bridge service gaps.

Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care. Scheduled surgeries, managed pre-certifications and verified insurance coverage.

PRIOR AUTHORIZATION SPECIALIST 10/2006 to 10/2009

Pain Management Dr Hernandez San Antonio, TX

Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care. Communicated with patients, ensuring that medical information was kept private.

Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care. Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Ordered all pharmacy supplies and kept check on inventory levels. Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Input all patient data regarding claims and prior authorizations into system accurately.

Analyzed medical records and other documents to determine approval of requests for authorization.

EDUCATION High School Diploma 07/1996

Bloomington High School, Bloomington, Texas

Associate of Applied Science

University of The Incarnate Word, San Antonio, TX

LANGUAGES Spanish

Native or Bilingual

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