Angela Hendricks

SALISBURY, NC

Phone: 704-***-****

Email: ad4dvp@r.postjobfree.com

Ability Summary

Customer Service, Multi-Line Phone System, Billing, Data Entry, Collections, Repossessions

Proficient in Microsoft Office

Proficient in Word, Excel, & PowerPoint

Employment History

03/2022 – PRESENT

Customer Service Associate

Custom Glass Products, Salisbury, NC

Greet customers and answer customer calls regarding any open orders. Help customers regarding questions involving their accounts. Pricing and quoting orders. Helping customers to resolve problems with their accounts or any issues that arise with production and shipping. Data Entry and invoicing.

10/2020 - 11/2021

Customer Service Associate

Motz, LLC, Salisbury, NC

Developed and actualized customer service initiatives to decrease wait times.

Provided primary customer support to internal and external customers.

Helped large volume of customers every day with positive attitude and focus on

customer satisfaction. Improved customer satisfaction ratings by addressing issues and fostering timely

resolution. Evaluated account and service histories to identify trends, using data to mitigate

future issues. Achieved high satisfaction rating through proactive one-call resolutions of customer

issues. Offered advice and assistance to customers, paying attention to special needs or

wants. Answered constant flow of customer calls with minimal wait times.

04/2007 - 05/2010

Life Sciences Program Assistant

Rowan Cabarrus Community College, Salisbury, NC

Delivered top-notch administrative support to office staff, promoting excellence in

office operations. Provided multifaceted services to career professionals by running

errands, managing mail, and scheduling appointments. Created and updated physical records and digital files to maintain current, accurate, and compliant documentation. Sorted, opened and routed incoming correspondence and deliveries. Answered incoming calls, processed requests and relayed messages to appropriate personnel. Produced accurate office files and updated spreadsheets. Transferred and directed phone calls, guests and mail to correct staff members.

Arts & Sciences

Associate's Degree

Rowan Cabarrus Community College Salisbury, NC

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