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Technical Support Customer Service

Location:
Houston, TX
Salary:
18
Posted:
March 16, 2024

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Resume:

JAMIE NASH

CONTACT

Email: ad4dv6@r.postjobfree.com

Mobile No: (346) 242 - 0747

EXPERIENCE

Solutions Specialist Dec 2022 – January 2024

Verizon Houston, TX

Provided Technical support in sales presentations, product demonstrations as well as providing answers to customers’ technical enquiries.

Partnered with business sales to sell T-Mobile for business products and services

Provided efficient customer service with a monthly average of 87% FTR

Provided Support to the business by reviewing specific customer opportunities and sales funnels.

HEALTHCARE DATA ANALYST April 2021 – Sept 2022

Cedar Gate Technologies Houston, Tx

Managed and optimized processes for data intake, modeling, validation, visualization and communicating deliverables to stakeholders

Assisted in developing and implementing quality controls and departmental standards to ensure quality standards, organizational expectations and regulatory requirements.

Conducted analytics projects independently as directed by my manager whilst participating in cross-functional projects using data modeling and analysis techniques to discover insights for strategic decisions and optimization opportunities.

Developed and maintained data models, dashboards and performance metrics that support key business decisions.

2

PROPERTY MANAGER Feb 2020 – May 2021

Terra At Park Row Katy, Tx

Processing rent payments, handling maintenance requests as well as setting the budget for the property.

Provided technical support in sales presentations, property demonstrations as well as enforcing occupancy policies.

Provided efficient client service with a monthly average of 89%FTR whilst maintaining property security and telecommunication systems. Information Technology Support Technician. Nov 2018 – Feb 2020 Data-Field Technology Services Hybrid (Houston, Tx)

Managed client services and performed quarry scripting.

Wrote a python code that was able to organize clients’ emails to the company and sent emails to the appropriate IT technician for the right projects

Achieved a 20% reduction in average transaction time through code

Implemented a project with the team that gave intangible benefits, including a 9% increase in productivity in project management

EDUCATION

TEXAS SOUTHERN UNIVERSITY –

BACHELOR OF SCIENCE: BUSINESS MANAGEMENT

January 2012 – May 2017

SKILLS AND CERTIFICATES

Sales

SaaS

B2B Sales

CRM Software (Salesforce; Lightening and Classic & Hubspot)

PMP Certificate

Microsoft Office (Excel, PowerPoint, OneNote & Word)

Customer Service

3

REFERENCE:

AVAILABLE UPON REQUEST

Phantom



Contact this candidate