Muhammad Rafiq

306-***-**** ad4dtu@r.postjobfree.com

EDUCATION h

University of Faisalabad, Pakistan

B.Sc Bachelor of Science - Agriculture

SUMMARY OF SKILLS o

Security Skills

● First Aid & CPR certified

● Valid Alberta Security Services license

● Trained in security operations, surveillance methods, and risk assessment

● Experienced in conducting regular security patrols and inspections

● Capable of quickly assessing situations and responding appropriately in crisis scenarios

● Proficient in identifying potential security threats and vulnerabilities

● Experienced in implementing preventative measures to enhance security Leadership/Interpersonal Skills

● Planned, managed, and evaluated all transport activities, liaising with internal stakeholders, suppliers, external transport providers, and customers

● Evaluated employee performance and reviewed performance expectations, actual performance, and overall performance ratings

● Promoted employee engagement and enhanced information sharing through internal communications strategies

● Reconciled customer relations through answering questions, troubleshooting issues, and providing information in response to concerns and requests

● Drafted alternative solutions when appropriate with the objective of retaining customers’ business PROFESSIONAL EXPERIENCE o

Lead Hand 2010 - 2022

ICS Courier, Regina, SK

● Oversaw supervision, hiring, retention, training, and development of all staff

● Increased teamwork and order amongst staff, contractors, and clients

● Administered daily work duties to staff while ensuring safety, service, productivity, and reliability requirements were being met

● Scheduled pick-up and delivery of envelopes and/or parcels from pre-assigned routes

● Managed driver scanner entries and submitting all paperwork including daily manifests, driver reports, customer waybills, invoices, and returns.

● Ensured ongoing communication with dispatch as required Delivery Driver 2019 - 2020

FedEx, Regina, SK

● Streamlined sorting, loading, and delivery of packages on an assigned delivery route

● Compiled all paperwork, including daily manifests, driver reports, customer waybills, invoices, and returns

● Corresponded with dispatch regarding potential issues

● Ensured all shipments conformed with Federal Express Canada features of service

● Provided courteous and efficient pick-up and delivery of packages on an assigned route

● Managed all paperwork including daily manifests, driver reports, customer waybills, invoices, and returns

Owner/Operator 2002 - 2010

MAC’s Convenience Store, Burlington, ON

● Developed and implemented marketing strategies

● Oversaw supervision, hiring, retention, training, and development of all staff

● Resolved problems that arose, such as customer complaints and supply shortages

● Planned, organized, directed, controlled, and evaluated daily operations

● Prepared reports on sales volumes, merchandising and personnel matters Security Guard 1999 - 2001

The British Library, London, UK

● Oversaw the safety and security of the exhibition center, ensuring the protection of valuable historical documents and artifacts

● Managed access control and conducted regular patrols to prevent theft and vandalism

● Provided customer service and assistance to visitors, maintaining a secure and welcoming environment

Security Guard 1998 - 1999

London, UK

● Protected construction sites, assets, and personnel through vigilant surveillance and patrol duties

● Implemented risk management strategies to prevent unauthorized access and potential hazards on-site ADDITIONAL SKILLS o

Native proficiency in English and Urdu, Punjabi, and Hindi

Contact this candidate