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Customer Service Operator Ii

Location:
Chesterton, IN
Salary:
16/hr
Posted:
March 16, 2024

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Resume:

Deavon Braunm

Dedicated and Determined

Chesterton, IN

ad4dt0@r.postjobfree.com

+1-219-***-****

I have incredible customer service skills as well as great communication skills and am very professional in all environments. I am knowledgeable of computers and computer systems (Mac iOS, Windows). I'm dependable and always ready for the next task at hand. I can multi-task quite well and move quickly, while also paying great attention to detail. I work very well as a team player, and also strive while working alone.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Computer Operator II

Computer Services Inc. - Valparaiso, IN

April 2022 to Present

Being an Operator II for the Executive Banking Group has a lot of responsibilities. Each day begins by starting the Daily Check sheet. This involves using our RS6000 Linux program to validate and verify our system is properly up and running. The occupation requires a massive amount of attention to detail. I handle calls with technicians, and complete PRD's (production requests). We make changes for every single bank that works, or is partnered with our company. I simultaneously monitor and navigate, multiple computer applications and systems. The level II position requires you to be on call. Weigh Master

IMPACT ENVIRONMENTAL - East Chicago, IN

April 2021 to April 2022

Being appointed as a weigh master by the Indiana Department of Health, for Impact Environmental, requires a lot of attention to detail and adaptability. The job requires new skills each day. A normal day on paper, would have me checking my email as soon as I wake up to see if any plans have changed from the previous day. Open our gates for all employees and customers. Open our SMS Turbo program and make sure SQL is running properly. Open the scale for drivers. Run all reports for our East Chicago location. Send a separate report to the Plant Manager. Upload all documentation to Microsoft Office. File all paper documentation in boxes, separate from their carbon copies. Close scales and make sure no one is left on site.

Supervising Agent

Federal Protection Agency - South Holland, IL

March 2020 to June 2021

I supervise several locations, in several different cities. Each of my officer's schedules and payroll is handled by me. My officers handle each site differently, on different shifts as well. Account tasks can range from, standing post at the Mayor's office inside City Hall; to armed positions at medical facilities across state lines. I lead these officers in the direction of honesty and responsibility, to the best of my ability. We as a team try to secure our posts and do whatever is necessary to keep the account owner satisfied.

Apprentice Pipefitter

Local Union 597 - Mokena, IL

July 2019 to March 2020

This job entailed a lot of diversity each day, in the tasks performed. From cutting pipe and welding it, to understanding measurements and drawing isometrics to scale. We learned everything about OSHA and were certified for everything we were taught. We operated heavy machinery such scissor lifts and JLG Man Lifts. We were taught skills that use a combination of our physical body and our brain to complete any task at hand.

Operator Forman

Van Drunen Farms - Crown Point, IN

November 2015 to July 2019

The position of Freeze Dry Operator entails the loading and unloading process of the Freeze Dry Chambers. The job also requires me to write hourly logs of all chamber information such as, vacuum microns and temperatures of glycol inlets and outlets. We have to take 4 samples of every chamber unloaded and create labels for samples and totes. All work is recorded and documented. The job also requires me to relay information to other shifts or management. The job relies heavily on team work and communication. I follow a very strict schedule and make sure that work can be done within the proper guidelines, while abiding by all rules and regulations. Sales Representative

Art Hill Ford - Merrillville, IN

August 2015 to September 2015

Responsibilities

Make note of any appointments for the day. Call any clients with whom I have appointments with, reassuring their appointment times. Get all files prepped for customers with appointments. Take customers on test drives and give full vehicle presentations. Build customer folders. Put credit applications together. Create bills of sale. Enter all information into buzz track (customer logging website). Sit down with management and go over monthly payments or lease programs. Discuss down payments. Inform them of monthly payments with or without discounts. Give a detailed vehicle presentation and full delivery process of the car. Call insurance companies to have vehicles covered before leaving the lot. Follow up with phone calls the next day and answer any questions about their new/used vehicle. Keep up with monthly training. Walk the lot to gain product knowledge. I learned how to build good customer rapport, gaining a customer base, and received a full understanding of how commission works. I also accomplished a great deal of knowledge about the vehicles and company itself. Security Officer

Securitas - Kingsbury, IN

September 2014 to August 2015

Responsibilities

Bring up all security systems and data logging programs. Monitor all PCs. Fill out any necessary Department of Homeland Security safety sheets. Make an hourly patrol of the plant. Log any and all personnel. Show them required safety videos, provided by the Federal Bureau of Investigation. Perform hourly digital scan tours of interior and exterior of the plant. Write safety reports and notify all plant management in case of a breach or chemical leak. Lock roll-down cages for gas cylinders. Assign all safety equipment. I made it easier for any personnel to enter or exit the premises safely. Logged all personnel on site making it easy to regulate safety threats while still following proper procedure. I demonstrated my computer skills, safety equipment skills, and security system skills. I also learned about certain chemical reactions in specific situations and how to safely manage what is going on, before any serious injury or death occur.

Lt. Officer/ Site Supervisor

Midwest Security Forces - Gary, IN

April 2014 to September 2014

Responsibilities

Monitor all personnel entering and exiting the facility. Help customers with whatever is asked of me. Report to the Daily Activity File hourly. Patrol the interior and exterior premises. Put together full accident files for driver's, driver companies, and insurance companies. Contact GPD or Gary Drug and Narcotics unit if necessary. Contact Gang unit if necessary. Write tickets for those breaking any Indiana State Laws. Perform random checks of vehicles and trucks parked on the lot. Move any illegally parked vehicles. Proper documentation of all legal forms including: Driver's License, Insurance information, Driver's Company information, or Out of Country documentation. Deter any physical altercations and stay calm in the event of a shooting or hostile situation. Manage all employee's and handle any work situation even out side of work or on a off day. Create scheduling every week and manage employee's pay. Fax all documents to office from site.

Education

High school or equivalent

Chesterton Senior High School - Chesterton, IN

2008 to 2012

Certificate in Criminal Investigations & Criminal Justice Law Enforcement Career Acedmy - Wheeler, IN

Apprenticeship in UA60 Welding

United Associations Welding School - Crown Point, IN Skills

• Customer Service and Rapport (5 years)

• Strong Sales and Customer Service Skills (5 years)

• Ability to Problem Solve (10+ years)

• Excellent Oral and Written Communication skills (10+ years)

• Ability to Thrive Under Pressure

• Ability to Multitask

• Ability to Work in Any Pace Environment (5 years)

• Outstanding Organizational Skills (10+ years)

• Communications

• Microsoft Excel

• Receptionist

• Inventory

• Microsoft Word

• Welding

• Maintenance (2 years)

• Legal Research

• Typing

• Cash handling

• Customer relationship management

• Welding

• Load & unload

• Manufacturing

• Presentation skills

• Customer service

• SQL

• Customer relationship management

• Linux

• Payroll

• Sales

• Typing

• Security

Certifications and Licenses

UA60 Welding Certification

OSHA 10

Crane Signaling



Contact this candidate