SHANAYA YAW

*** ***** **** ****** *** * Newark, NJ 07108

Contact Number: 862-***-****

E-mail: ad4drx@r.postjobfree.com

OBJECTIVE

Successful sales professional within 5+ years’ experience in large- and small-scale food and retail environments. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to a company’s growth. Reliable, driven with a strong time management and prioritization abilities

EXPERIENCE

1. Home Depot

Baltimore, Maryland

Cashier

– September 2017-January 2019

● Welcome customers, answering questions, helping them locate items and provide advice or recommendations

● Operating scanners scales, cash registers and other electronics

● Balancing the cash register and generating reports for credit and debit sales

● Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer

● Processing refunds and exchanges, resolving complaints

● Bagging and/or wrapping purchases to ensure safe transit

● Following all stored procedures regarding coupons, gift cards or the purchase of specific items

2. Royal Farms

Baltimore, Maryland

Cashier- July 2018- September 2018

● Welcome customers, answering questions, helping them locate items and provide advice or recommendations

● Operating scanners scales, cash registers and other electronics

● Balancing the cash register and generating reports for credit and debit sales

● Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer

● Processing refunds and exchanges, resolving complaints

● Bagging and/or wrapping purchases to ensure safe transit

● Following all stored procedures regarding coupons, gift cards or the purchase of specific item.

3. CLEAR

Baltimore, Maryland

Airport Brand Ambassador- August 2019- October 2019

● ● ● ●

Ability to function autonomously and with integrity keeping the CLEAR's customers and business partners best interests in line.

Strong communication skills and the ability to engage with potential customers and members alike

Ability to follow detailed instructions and execute to them with 100% accuracy, in a fast paced and constantly changing environment

Drive membership enrollments through engaging travelers and educating them about the benefits of CLEAR

Reaching for new challenges and asking for additional responsibility Balancing high volume with high quality customer experiences

Participating in ongoing training and development Resolve traveler and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.

Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security protocols

4. Decker’s: UGGS

Elizabeth, New Jersey

Sales Representative- November 2019-January 2020

● Greet and assist customers as they shop for new products

● Suggest applicable and relevant upsells to help customers walk out the door with everything they need

● Meet weekly, monthly and quarterly sales quotas

● Learn how products work and how to troubleshoot issues with customers

● Prepare and submit weekly sales reports to management

● Assist other team members with transactions when necessary

5. Finish Line

Woodbridge, New Jersey

Sales Associate October 2021- Current

● Greet and assist customers as they shop for new products

● Suggest applicable and relevant upsells to help customers walk out the door with everything they need

● Meet weekly, monthly and quarterly sales quotas

● Learn how products work and how to troubleshoot issues with customers

● Prepare and submit weekly sales reports to management

● Assist other team members with transactions when necessary

6. New Jersey City University Jersey City, New Jersey

Administrative Office Assistant- September 2021- Current

Operating office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Maintaining and update filing, inventory, mailing, and database systems, either manually or using a computer .

Communicating with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Opening, sorting, and routing incoming mail, answer correspondence and prepare outgoing mail.

Compiling, copying, sorting, and filing records of office activities, business transactions, and other

activities.

Computing, recording, and proofreading data and other information, such as records or reports.

Reviewing files, recording, and other documents to obtain information to respond to requests.

Assisting the fiscal group by entering multiple purchase requests from the department.

Contacting clients in person, by phone, or in writing to ensure they have completed required or recommended actions.

EDUCATION

High School:

1. Overlea High School Of Finance Baltimore Maryland

Graduated 2018

2. New Jersey City University

Jersey City, New Jersey

September 2019- Current

Anticipated Graduation Date : June 2023

Skills-

Word

Power Point

SORAS

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