Summary

Experienced professional performing diverse and progressively responsible assignments in automotive, heavy truck and military tracked vehicle service and manufacturing, including: personnel management, warranty administration, direct customer support, project management, military curriculum development, technical writing, technical instructor, and automotive and heavy truck technician.

Employment

History

Employment

History (continued)

Searching for new opportunities

11/2022 – Present

BAE Systems eliminated my position during a corporate realignment.

Technical Writer/Editor II

09/2017 – 11/2022

BAE Systems 34201 Van Dyke Ave. Sterling Heights, MI 48312 40-50 hours per week

Develop and revise technical documentation and illustrations using state-of-the-art publishing software technology including:

Product descriptions

Detailed functional descriptions

Operating procedures

Electrical Troubleshooting

Fault isolation

Maintenance and repair procedures

Illustrated parts breakdown (IPB)

Miscellaneous reports, proposals, marketing literature, or other technical documentation pertaining to company products.

Senior Technical Writer/Editor

Amtec 34201 Van Dyke Ave. Sterling Heights, MI 48321

Contracted to BAE Systems

12/2016 – 09/2017

40-50 hours per week

Created and revised technical documentation using state-of-the-art publishing software technology including:

Product descriptions

Detailed functional descriptions

Operating procedures

Electrical Troubleshooting

Fault isolation

Maintenance and repair procedures

Illustrated parts breakdown (IPB)

Miscellaneous reports, proposals, marketing literature, or other technical documentation pertaining to company products.

Searching for new opportunities

07/2016 – 12/2016

Meritor WABCO eliminated my position during a corporate realignment.

Technical Services Leader

09/2015 – 07/2016

Meritor WABCO 2135 W, Maple Rd. Troy, MI 48084

Direct operations for the Meritor WABCO OnTrac North American call center.

Provide warranty claim administration.

Reduce warranty cost by tracking emerging technical issues and developing best practices for mitigation.

Resolve escalated repair cases

Develop and maintain relationships with engineering and business unit stake holders Evaluate and edit technical documentation for internal and external audiences.

Create early warning notices for emerging concerns across all product lines.

Participate in 8D root cause evaluation to develop mitigation strategies.

Participate in weekly, and monthly district and regional sales and service meetings.

Communicate fault resolution strategies to all stake holders.

Provide remote PC assistance with programming electronic control units

Technical Author

07/2014 - 09/2015

CDI Professional Services 1960 Research Dr. Troy, MI 48083

Contracted to Bosch

Author and validate Ford Motor Company workshop manual electronic systems overview, description and operation, and diagnosis and testing procedures.

Develop and maintain relationships with Ford engineering champions for verification of procedures and specifications.

Searching for new opportunities

08/2013 - 07/2014

500 person workforce reduction at Navistar

Curriculum Development Project Manager

09/2010 - 08/2013

Navistar Defense, LLC 1475 E Whitcomb Madison Heights, MI 48071

Contracted through Technical Training Incorporated (TTi)

10/2008 - 09/2010

Create, verify, and update technical training material to meet TRADOC TR 350-70 standards for MaxxPro®, and Husky® MRAP programs.

Direct contact with customer at host location during training delivery and validation/verification.

Travel on short notice CONUS and OCONUS

Edit and verify existing maintenance, operator, and parts publications.

Auto / Diesel Technology Division Instructor

12/1996 - 10/2008

University of Northwestern Ohio 1441 N Cable Rd Lima, OH 45805

Taught Diesel Engine Diagnosis and Repair

Taught Transportation Air Conditioning

Identifying failure modes and root cause analysis

Develop training material and curriculum

Additional experience available upon request.

Education

University of Northwestern Ohio

Bachelors of Science in Specialized Studies / Business

June 2003 - Magna cum Laude

University of Northwestern Ohio

Associate of Applied Science in Diesel Technology

June 2002 - Magna cum Laude

Lincoln Technical Institute, Indianapolis, IN

Diploma in Automotive and Diesel Truck Technology

September 1976

Special Skills, Training, and Certifications

Special Skills, Training, and Certifications

(continued)

ASE Certifications

Master Truck (Certified since 1990, expired 2016. Willing to update.)

L2 Advanced Diesel Diagnosis

Mack VMAC I, II, III, and Failure Analysis certified

Licensed Clean Air Act Section 608 and 609 Refrigeration

ITAR Certified

Common Access Card (CAC) (expired)

Car Quest / MACS Top Automotive A/C Technician in North America Competition

2008 – 1st place

2007 – placed in top 10

2006 – 3rd place

Software Skills

Avaya Call Management Software (CMS)

Adobe:

Acrobat CC Pro

Photoshop CC

Illustrator CC

Dreamweaver

Articulate Storyline 2

CreoView

Enterprise Product Data Management (EPDM)

Microsoft Office 2007, 2010, 2013, 2016:

Word

Excel

Access

PowerPoint

Outlook

oXygen

PTC – Arbortext

Siemens Teamcenter - Vis Mockup

TechSmith Camtasia

TeamViewer

Vasont

Passport - United States

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