Mario Ward

Atlanta, Ga, ***** 404-***-**** ad4dr6@r.postjobfree.com

System SoluƟon Specialist: Mastering Complex Challenges Seasoned Field Technician II/IdenƟty Access Management Analyst with over 10 years of experƟse in Service Desk, Cyber Security, and Field Technician roles. Recognized for meƟculous troubleshooƟng and maintaining secure access controls to ensure smooth operaƟons across various systems. Key Skills

Problem Solving Blue-zone Mainframe System Repair/Upgrades/SCCM LAN/WAN TroubleshooƟng Ability to MulƟ-Task Computer Literacy Customer Service Strong CommunicaƟon IdenƟty and Access Management (IAM) Data Privacy AnalyƟcal Skills Experience

Truist Bank Jun 2022 – October 2023

Cybersecurity IdenƟty Access Management Analyst

DisƟnguished for leveraging IBM Mainframe capabiliƟes to efficiently provision access to key financial applicaƟons, enhancing operaƟonal efficiency and minimizing access-related issues

AƩained a 98% resoluƟon rate in updaƟng, solving, and responding to Ɵckets through the Service Now Ɵcket system, exceeding the industry standard.

Achieved excellence in Database AdministraƟon, ensuring seamless and opƟmized data management processes.

Collabera(Client) Suntrust Now Truist Sep 2019 – Jun 2022 Security Access Analyst

Streamlined documentaƟon, reducing onboarding Ɵme by 30% and providing clear access management guidelines.

Received recogniƟon as a standout System Administrator for consistently surpassing benchmarks and delivering outstanding performance in system management and maintenance.

Achieved a 100% compleƟon rate for access provisioning tasks, highlighƟng commitment to efficiency and accuracy

General Dynamics InformaƟon Technology Jul 2013 – Sep 2019 Field Technician II

Delivered technical support to 3,000+ CDC customers via phone, email, and HP Ɵcket system, ensuring prompt issue resoluƟon.

Recognized for outstanding performance in providing technical support, earning consistent posiƟve feedback from customers and peers.

Expertly assisted customers in resolving Smart Card login, Password Resets, printer installs, hardware issues, and Mobile AcƟvaƟons for Company Email (Android and Apple).

Consistently met or exceeded service level agreements, showcasing reliability and proficiency in technical support for CDC customers.

EducaƟon

Associate degree, Computer Networking Systems

ITT Technical School of Technology, Atlanta, GA