Customer Service Data Entry

MEGHANN L. WALTER

**** ******** **., ********, ** 67156, 620-***-****, ***************@*****.***

OBJECTIVE

My objective is to sustain gainful long-term employment, to better the lives of myself and my family. I am a self-motivated hard worker, with excellent office and management skills. I have extensive experience with Microsoft office including, Excel, Word, Power Point, and Publisher. I am also proficient in 10 key, I have customer service experience, and I am very computer literate. I am an extremely fast learner and I excel in a fast paced, high demand environment and I would love the chance to prove my worth to your organization.

EXPERIENCE

12/10/2007 TO PRESENT

Creekstone Farms Premium Beef

Arkansas City, KS

PRODUCTION SCHEDULING MANAGER

Coordinating the production of boxed beef for the entire company.

Development and distribution of Product Availability to the Sales Force.

Managing production of 10 different cattle programs while ensuring that all customers are filled to the best of our ability.

Order modification based on availability of product.

Maintaining product data bases to ensure accuracy.

I am a part of an ERP team that is developing a new data collection and production planning system for the plant, to streamline our processes.

Coordination between all departments to ensure customer satisfaction.

Sales reporting for upper management.

Directing and managing the scheduling department personnel.

I really enjoy the challenges that scheduling presents. It is like putting together a puzzle with multiple solutions.

I am very good at using Excel for data analysis, to predict trends in product usage and availability.

10/3/2006 TO 12/12/2007

Creekstone Farms Premium Beef

Arkansas City, KS

CUSTOMER SERVICE REPRESENTATIVE

Order taking.

Communication with customers to ensure that any and all issues are handled in a timely fashion.

Data entry.

Maintaining order fill rate sheets and ensuring customer satisfaction.

Order and delivery confirmation to customers.

Filling trucks by additional sales to customers.

Claims processing.

Answering phones.

I have been employed at Creekstone Farms since leaving American Waste Management. I immensely enjoy the customer interaction that I received from being a CSR. It gave me a real sense of accomplishment to know that my customers were being taken care of. I started as a member of the CSR team, but quickly moved up in rank to Production Scheduler.

5/14/2003 TO 9/26/2007

American Waste Management

Winfield, KS

PLANT FOREMAN

Supervision of all production employees.

Loading and billing of trucks.

Machinery maintenance and general housekeeping/maintenance of the facility.

Calculation of employee timecards and payroll.

I worked for American Waste Management from the time I left college in Salina. I started as a production

worker, and progressed through the ranks of the company until I reached the position of Foreman.

American Waste eventually went out of business soon after I left the company.

EDUCATION

09/19/2012-PRESENT

Cowley County Community College

Arkansas City, KS

BUSINESS MANAGEMENT

Emphasis in accounting

Associates Degree Obtained May 2012

08/20/2000-05/09/2003 Kansas Wesleyan University Salina, KS

HISTORY

SECONDARY EDUCATION

REFERENCES

Fred Humpert 1610 E. 12th Winfield, KS 620-***-****

Tom Minton 706 Quail Nest Rd. Winfield, KS 316-***-****

Alfonso Terrazas 3712 Goldenrod Ave. Ponca City, OK 580-***-****

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