Manish Rajani

Senior Manager, Quality Engineering

ad4dp8@r.postjobfree.com +1-647-***-**** Waterloo, ON www.linkedin.com/in/manishrajani Profile Summary

A hands-on senior QA professional with 15+ years in IT, specializing in QA/QE services for Banking Financial Services & Capital Markets. Proven track record in managing complex programs, fostering cross-functional team collaboration, third party integration testing, and leading technology (QA to QE) transformations in dynamic, continuous agile delivery environments. Expert in implementing robust automation testing frameworks for .NET, Java, and React applications, leveraging tools/libraries like Selenium, REST Assured, Postman and Cucumber to enhance efficiency, accuracy, and scalability of testing processes. Committed to enabling client success through innovative, efficient, cost-efficient solutions, leveraging agile methodologies and strong business domain expertise.

Career Highlights

Led multiple complex, resource-constrained programs/projects to timely completion, efficiently aligning team efforts and overcoming initial resistance by establishing a clear action plan(s)

Spearheaded the establishment of Quality CoE to promote adoption of QA Best practices, tools & techniques resulting in ~$120,000 YoY savings to client via saved efforts towards enhancements

Spearheaded QA strategy leading to two awards, including a top CSAP (Customer Satisfaction) score of 9.72/10, by uniting multiple teams under strategic QA plans & strengthening client relations at Scotia Bank.

Delivered multi-year, multi-portfolio test automation strategy, achieving 8000+ man-hour savings over 3 years at Ontario Teachers’ Pension Plan (OTPP)

Expertise

Technical Skills: Selenium (Java) Playwright (JavaScript) Appium Rest Assured API Postman Ready API SOAP REST API Cucumber BDD TestNG Git Maven Jenkins XML JSON Linux Eclipse SQL/PLSQL Azure DevOps (ADO) JIRA X-Ray Confluence Docker AWS Cloud Tibco/Apache ActiveMQ Micro Focus Tools Suite (UFT, ALM, BPT, Service Test, LoadRunner, Performance Center, Octane) Soft Skills: Strategic Leadership Client Relationship Management Innovative Problem-Solving Agile Project Management Team Building Decision Making Resource & Vendor Management Capacity Planning Project Estimation

Enterprise Tools: Charles River Development (CRD) SimCorp Dimension (SCD) PureFees Broadridge ADTS DCM AS400 SAP Quality Management (QM) SAP Materials Management Module (MM) Supplier Relationship Management (SRM) ServiceNow

Professional Experience

1. CGI Inc. – Director Consulting Expert, QA/QE Delivery Toronto, ON, (Oct. 2021 – Nov. 2023) Project 1.1: Scotia Bank’s Compliance Project - Fee Billing Integration

• Developed and executed a comprehensive testing strategy for the Fee Billing Integration project, focusing on multiple upstream/downstream applications improving time to market by 10%

• Successfully managed cross-functional teams, QA team, engineering teams, ensuring efficient collaboration with 3 external vendors.

• Innovated QA processes, leading to improved resource allocation by 30% and requirements management.

• Oversaw project estimations, strategic planning, and successful execution of releases

• Oversaw critical phases of testing, including system, integration, UAT and E2E Regression, ensuring timely and quality delivery along with test data and environment management.

• Led & mentored diverse teams (team size 10+) for DevOps practices adoption and meeting challenging project timelines

• Worked closely with business team on triaging production defects/issues and tracking them proactively Project 1.2: Scotia Bank’s Wealth Management Application Automation

• Led E2E functional and automation testing for Scotia Bank’s in-house Wealth Management tool (Scotia McLeod WealthOne), integrating it with external vendor systems reducing manual testing effort by 40%

• Coordinated with PO’s to elicit, analyze and prioritize user stories from business stakeholders.

• Worked on Agile methodology attending all scrum ceremonies such as Sprint Planning, Daily scrum, Sprint review, Sprint retrospective and Backlog refinement

• Collaborated with members of the Product, Business and Engineering/Development Teams to develop and maintain Product Backlogs

• Worked on Selenium Webdriver (with Java) along with TestNG framework and Page Object Model design pattern utilizing Page Factory to improve code readability

• Implemented a complete automated build-release solution using a combination of technologies like Maven (build tool), Git (source code repo), Jenkins (continuous integration tool)

• Coordinated with clients’ requirements to align testing activities with business objectives, ensuring project success using automation, API testing (webservices & microservices), performance, database & penetration/security testing strategies

2. Tata Consultancy Services Ltd. (TCS) – QA Automation Manager, (July 2008 – Sep. 2021) Project 2.1: Ontario Teachers' Pension Plan (OTPP) – Oct. 2016 – Oct 2021

• Multi-Year Technology Roadmap Ownership – Created, owned and implemented QA Automation strategy across multiple line of business (LoB’s) at OTPP resulting in 30% annual revenue savings.

• Managed 15+ projects, consistently delivering on time and within budget

• Evaluate, manage and allocate resources (team size 15+) for current & future projects, ensuring optimal team capacity

• Automated the entire trading life cycle for CRD, involving complex upstream and downstream systems and external applications. Products – Equity/FX/Futures/Fixed Income/OTC/Options etc.

• Led automation of key financial systems, significantly improving efficiency and test coverage by 30%

• Achieved excellent Customer Satisfaction Index of 90%

• Worked with Design Team to incorporate UX best practices / design to ensure a more comprehensive and innovative approach

• Developed and implemented automation test plans and automation roadmaps within Agile frameworks, enhancing test accuracy and agility by integrating the tests with CI/CD pipeline and In-Sprint automation

• Hands-on experience in building Cucumber Selenium framework from scratch with Maven, TestNG and Jenkins Integration

• Experience in writing test BDD features files using Gherkin language for every acceptance criteria defined in story scope.

• Developed and designed Azure DevOps pipelines to manage multiple resources

• Implemented comprehensive automation metrics framework, tracked and analyzed key metrics (KPI’s) such as test coverage, test execution time, defect removal efficiency (DRE), etc. Achieved 40% reduction in test execution time

Project 2.2: Shoppers Drug Mart Pharmacy (Loblaw) – QA Automation Developer/Test Lead

• Led Test Automation for Program Delta (HealthWatch application), focusing on enhancing pharmacy operations & patient services

• Created Automation Test Plans, test cases/scripts, automation test execution reports & reusable functions

• Executed Sanity & UAT automation scripts for various releases, debugged and logged defects, and published the execution reports in a comprehensible format

• Identified risks associated with the testing and took preventative action to ensure requirements, quality, and timelines were achieved with faster time to market (improvement of 10%)

• Used JIRA to keep track of all the ongoing tasks and maintain bug resolutions Project 2.3: BlackBerry – QA Automation & Performance Engineer

• Worked on automation tool SAP TAO for automating SAP screens across various modules

• Worked on HP UFT tool to automate web/desktop applications

• Established performance test strategy, created documentation, and communicated results to stakeholders

• Conducted comprehensive performance/load testing, focusing on scenario analysis, bottleneck identification, and system scalability

• Created performance scenarios and scheduled Vusers to generate realistic load on the server

• Analyzed performance test results and presented findings to stakeholders along with potential solutions Education

Bachelor of Engineering (B.E.) in Computer Science, Institute of Engineering & Technology (I.E.T.), Devi Ahilya University (D.A.V.V.), Indore, Madhya Pradesh, India May 2008 Certifications

• ISTQB Foundation Level, 2009

• HP Quick Test Professional (QTP), 2010

• HP Quality Center (QC), 2010

• Certified Scrum Master (CSM), 2018

• ConformIQ Creator Certification, 2021

• AWS Cloud Practitioner – In Progress

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