Alondra Flores

Lubbock TX

Lubbock, TX *****

ad4dp4@r.postjobfree.com

+1-806-***-****

Willing to relocate to: Lubbock, TX

Authorized to work in the US for any employer

Work Experience

Cook/Prep Cook

United Market Street - Lubbock, TX

May 2023 to November 2023

1. Cooked

2. Prep to go meals

3. Helped with the deli area

4. Assisted with catering

5. Helped serving in the line when needed

Call Center Representative

Wells Fargo - Lubbock, TX

November 2022 to March 2023

Bilingual representative

1. Make changes on the account

2. Transfers with zelle

3. Resolving common issues bank account

4. Setting up appointments

Front Desk Receptionist

Kids First dental care llc

May 2022 to November 2022

Making appointments

Verifying insurance

Scanning documents

Taking payments

Call Center Agent

TD Bank - Albuquerque, NM

September 2021 to April 2022

On the phones solving clients issues updating basic information 1. Taking payments

2. Resolving any issues with their credit cards

3. Change of addresses

Clerical Support

Income Support Division

March 2019 to November 2019

• Proficient with the following state programs: TANF, SNAP, Medicaid, LIHEAP

• Responsible for answering phone calls in a fast-paced environment

• Assisted with appointments & scheduling

• Maintained records and documents and confidential data electronic Scanning in Image Now System

• Receiving and scanning applications and documents into ASPEN

• Assisting clients with questions pertaining to their cases and resolve their questions or concerns

• Provided clients with assistance filling out applications

• Utilized computer system to verify and document customer requests

• Main contact and follow up on problems that require special handling per client request

• Maintain and compile case file tracking and statistics Custodian

Sandia Resort & Casino

March 2014 to July 2016

• Service, clean, or supply restrooms

• Clean building floors by sweeping, mopping, scrubbing, or vacuuming

• Gather and empty trash

• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures

Dish Washer

Sandia Resort & Casino

November 2012 to August 2013

• Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand

• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition

• Place clean dishes, utensils, or cooking equipment in storage areas CSR

Rio Grande Insurance Agency

November 2008 to August 2010

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

• Check to ensure that appropriate changes were made to resolve customers' problems

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Customer Service Representative

H & R Block

November 2006 to December 2007

• Assist customers regarding issues with filling taxes

• Managed the escalated service concerns received from brokers, employer contacts and account managers

• Maintained relationships of both internal and external clients

• Give step by step instruction regarding tax preparation Education

High school diploma or GED

Skills

• CUSTOMER SERVICE

• TIME MANAGEMENT

• BILINGUAL

• PROBLEM-SOLVING

• MICROSOFT OFFICE

• Clerical Experience

• Custodial Experience

• Spanish

• Communication skills

• Computer skills

• Public relations

• Windows

• Telecommunication

• Driving

• Cooking

• Restaurant experience

• Insurance sales

• Customer service

• Financial services

• Remote access software

• Analysis skills

• Marketing

• ICD-10

• Medical terminology

• Clerical experience

• Tax experience

• Public relations

• Janitorial experience

• Sanitation

• Cleaning

• Health information management

• Supervising experience

• Microsoft Excel

• Organizational skills

• Bilingual

• Spanish

• Call center

• English

• Communication skills

• Human resources

• Leadership

• Sales

• Medical records

• Distribution center

• Warehouse experience

Languages

• English - Expert

• Sp - Expert

Certifications and Licenses

Food Handler Certification

Driver's License

December 2023 to December 2027

ServSafe

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