Kesha Watkins

**** ******** ****** ****

Apartment #4

Barrington, NJ 08007

856-***-****

ad4dmc@r.postjobfree.com

Objective: To obtain a position as a professional utilizing my Medical Clerical/Customer Service skills Work Experience: 1/03/2021- Current Mid Atlantic Retina Patient Liaison/Call Center representative- providing fast friendly customer service, answering questions, assessing patient needs, provide immediate assistance, Insurance verification/ government-subsidized health insurance, incoming calls, production information, pricing, availability, multiple doctor scheduling, obtaining accurate patient demographics, send accurate messages to doctor, de escalation, troubleshooting calls, Research if necessary Microsoft Office, Excel, Spreadsheet, MDI, Nextgen, Rescheduling,problem solving, special projects, and training as needed.

11/24/2020-12/20/2021 Activstyle(Medical Durable Company) Customer Service Representative- Receiving inbound calls, performing outbound calls to patients. Perform qualifying process for each customer, insurance verification, gathering Physician information, determining right products needed. Actively listening, identifying products for patient needs. Provide follow up calls with customers through first order. Accurately document customer interactions, appropriately follow all processes and procedures.

9/24/2020-11/21/2020 Conduent(Call Center)

Customer Service Representative, open enrollment registration, questions, and troubleshooting

responding to telephone inquiries by identifying customer needs using case notes, providing appropriate and accurate information. Following approved procedures and guidelines, while ensuring quality and integrity of the call. research/resolve inquiries, reset personal accounts, document call, de escalate/ escalate calls should they arise. 1/30/2019-03/20/2020 Advanced ENT (Call Center)

Customer Service, Scheduling for multiple provider, Insurance Verification, Outlook, Data Entry, Assisting patient with using patient portal, providing punctual and accurate information, ensuring quality, deescalation/esca;ation if needed. Microsoft Word, Greenway, EMA-ModMed, EHR/EMR, referral, pre registration, Nurse/ Physician Correspondence, In/Outbound calls.

02/20/2017-1/20/2019 Emerson (Virtua Access Center) Customer Service, Scheduling, Insurance Verification, Outlook, Data Entry, troubleshoot Microsoft Word, EPM, EHR, Nextgen, EPIC, appointment verification, Referrals pre-certification, pre-registration, Nurse/ Physician Correspondence, In/Outbound calls 1/20/2016-2/28/2018 Robert Half International (SJFMC) Burlington City, NJ Patient Service Specialist

Check in/out, Scheduling ( Medical, Dental, OB GYN ), Presumptive Eligibility, EMR, Insurance Verification, Medical Records, Navinet, Microsoft Word, Excel, Spreadsheet, Access, Outlook, EHS, Data Entry, Customer Service, ICD9/CPT coding 5/20/2015- 7/27/2015 Randstad USA (Cooper) Cherry hill, NJ Medical Receptionist/Scheduler (Call Center)

Scheduling, Events, Information, Trouble shooting, Transferring, Insurance Verification, Medical records, IDX, Navinet, Microsoft word, Excel, Spreadsheet, Access, Outlook, EPIC 9/6/2011 – 8/6/2014 Quality Management Ass. Palmyra, NJ Medical Assistant/Lead Counselor

Administrative work, Medical records, Diagnosis codes, Personal history and Physical information, Bookkeeping, Scheduling, Weekly finances, Supplies ordering, Patient care, Vitals, Med pass, Documentation, Patient Advocacy

6/24/2010 – current Office Team Temps Mt. Laurel, NJ Medical Receptionist/Medical Office

Check in/out, Phones, Filing, Insurance verification, Schedule appointments, Chart pulling, Medical records processor, ICD-9 and CPT coding.

10/2007- 06/2009 Regional Orthopedics Cherry Hill, NJ Medical Records/ Receptionist

ICD-9 coding, Processed subpoena and Legal requests, Answer phones, Schedule appointments, Check in/out Chart preparation, Patient medical records requests, Retrieval of medical records, MediSOFT, Interoffice mail Office correspondences, HIPAA. 9/2011-5/12/2023 Rowan Burlington County College Mt.Laurel, NJ Associates Health Science & Certificate Liberal Arts 02/2005-07/2005 Delaware Valley Primary Care Gloucester, NJ Medical Assistant/Medical Records

Venipuncture, Vital Signs, First Aide, Centrifuge, Medical records, ICD9/CPT coding, Preparation of Cultures, EKG, Dipstick Urinalysis, Billing/Coding Check in/out Education: 10/2004- 01/2005 The Cittone Institute Mt. Laurel, NJ Registered Medical Assistant

Venipuncture, Vital Signs, First Aide, Centrifuge, Medical records, ICD9/CPT coding, Preparation of Cultures, EKG, Dipstick Urinalysis, Billing/Coding Check in/out Skills: Microsoft Word, Excel, Spreadsheet, Access, Database, Outlook, IDX, Navinet, Integrity, References: Available Upon Request