Hello

I’m Tanya Thomas

**** ********** ****

Altamonte Springs, FL. 32714

407-***-****

ad4dkp@r.postjobfree.com

Skills

Windows,Microsoft Office,Microsoft Excel,Microsoft edge.Multitasking,Data Entry,Salesforce,Availity Program,CRM,Cisco,Genesys,PBX,Sharepoint,Teams,Powerpoint and Customer Service,Attentiveness,Data visualization,Problem Solving,Collaboration, Communication. Experience

Jan. 2023 - Jan.2024

Assist RX,Orlando,Fl. - Data Entry Specialist

● Inputting patient information into salesforce,verifying insurance.

● Adapting to Changes,time management,organization.

● Critical thinking.customer resolution, 100% Customer Service Mar. 2021 - Jan. 2023

Florida Commerce/D.E.O, Orlando,Fl. - Customer Service Rep/Data Entry

● 100% Customer Service,Enrollment,Claims,Appeals,overpayments.

● 30 interactions per day,senior agent assistance, one call resolution.

● Microsoft Edge,Sharepoint,Genesys,and Teams.

Mar. 2019 - Mar.2022

Private Caregiver/Independent Contractor,Orlando,Fl. - Home Health Aide

● Assisting clients in their homes with daily needs and transportation.

● Dementia,alziemher, short term care,long term care.

● Meal preparations.med reminders,outings,companionship. Aug. 2011 - Mar. 2019

Visiting Angels,Orlando,Fl.- Caregiver

● Independently Contracted, traveling to client homes.

● Assisting clients with daily lifestyle,Cooking,Laundry.

● Setting Medication reminders, transportation to appointments. Jul. 2005 - Aug. 2011

Westgate Resort and Spa,Orlando,Fl.- PBX Operator

● Answering and relaying calls for guests.

● Guest Relations,Front Desk,Microsoft programs.

2

● Power-point,excel,words,customer service and 100% QA. Education

May 1985 - Jun 1990

Evans High School, Orlando - Diploma

Mathematics,English,Science,Biology and literature. Objective: Seeking Longevity in an Expanding Company,which is growing in a way, there are no limitations,to exceed my goals in Customer Service and to provide all my years of Skills, to grow within the Company.