Customer Service Data Entry
Resume:
Hello
I’m Tanya Thomas
Altamonte Springs, FL. 32714
***********.**.**@*****.***
Skills
Windows,Microsoft Office,Microsoft Excel,Microsoft edge.Multitasking,Data Entry,Salesforce,Availity Program,CRM,Cisco,Genesys,PBX,Sharepoint,Teams,Powerpoint and Customer Service,Attentiveness,Data visualization,Problem Solving,Collaboration, Communication. Experience
Jan. 2023 - Jan.2024
Assist RX,Orlando,Fl. - Data Entry Specialist
● Inputting patient information into salesforce,verifying insurance.
● Adapting to Changes,time management,organization.
● Critical thinking.customer resolution, 100% Customer Service Mar. 2021 - Jan. 2023
Florida Commerce/D.E.O, Orlando,Fl. - Customer Service Rep/Data Entry
● 100% Customer Service,Enrollment,Claims,Appeals,overpayments.
● 30 interactions per day,senior agent assistance, one call resolution.
● Microsoft Edge,Sharepoint,Genesys,and Teams.
Mar. 2019 - Mar.2022
Private Caregiver/Independent Contractor,Orlando,Fl. - Home Health Aide
● Assisting clients in their homes with daily needs and transportation.
● Dementia,alziemher, short term care,long term care.
● Meal preparations.med reminders,outings,companionship. Aug. 2011 - Mar. 2019
Visiting Angels,Orlando,Fl.- Caregiver
● Independently Contracted, traveling to client homes.
● Assisting clients with daily lifestyle,Cooking,Laundry.
● Setting Medication reminders, transportation to appointments. Jul. 2005 - Aug. 2011
Westgate Resort and Spa,Orlando,Fl.- PBX Operator
● Answering and relaying calls for guests.
● Guest Relations,Front Desk,Microsoft programs.
2
● Power-point,excel,words,customer service and 100% QA. Education
May 1985 - Jun 1990
Evans High School, Orlando - Diploma
Mathematics,English,Science,Biology and literature. Objective: Seeking Longevity in an Expanding Company,which is growing in a way, there are no limitations,to exceed my goals in Customer Service and to provide all my years of Skills, to grow within the Company.
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