Customer Service General Manager

DAVID M. PYSZNIAK

** ********* ***** ********** ****, MO 65686 – 720-***-****

************@*******.***

EXPERIENCE

April 2022 – September 2022

Oil Tech/Lead, Strickland Brothers Oil Change

-Preformed oil changes on vehicles that came into shop. Became lead and was responsible for opening and closing shop. Ordered needed products for business and kept track of inventory. June 2020 – April 2022

Lead/Customer Service, Wheel Pros LLC.

- Focused on customer service and sales while cultivating key relationships with new distributors. Brought expertise and collaborated with executives to establish a new customer service team. Designed training materials and successfully trained new employees. JUNE 2015 – JANUARY 2020

General Manager, Quixotes True Blue

- Ran day to day operations by organizing and supervising day and night shifts. Created weekly Expense reports for accounts receivable and payouts. Handled party and event planning by booking bands or DJ’s. Trained all new hires on proper customer service practices. February 2010 – May 2015

Account Manager, 24-7 Intouch

- Worked with customers to handle all orders, refunds, and exchanges. Resolved all customer complaints via phone, email, or social media.

EDUCATION

1995

High School Diploma, Hubbard High School

1996 – 1998

Associate of applied business, Youngstown State University

- Various business courses.

SKILLS

• Analytical skills

• Computer skills

• Management

• Organizational

2

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