Data Entry Customer Service
Resume:
ESTELLA A. IGUS
EXPERIENCE
Scan Tech Operator •Integrated Mgmt. Resources Group
Assist in the cataloging (data-entry) of documents into our in-house technical library database.
Provide collection maintenance support to include locate, pull, mark/re-mark, and reshelf documents
Perform reference searches using on-line database and hard copy documentation
Assist with document control using FileNet
Perform general limited office duties to include coping, and faxing of various data types.
Provide document preparation for scanning operation
Assist with production scanning and create document electronic files in .pdf format.
Coordinate with library staff to identifying documents ready for scanning and ensure that all documents are returned to document library.
10/2007 – 7/2009
Scan Tech Operator• Metropolitan Technology Solution
Assist in the cataloging (data-entry) of documents into our in-house technical library database.
Provide collection maintenance support to include locate, pull, mark/re-mark, and reshelf documents
Perform reference searches using on-line database and hard copy documentation
Assist with document control using FileNet
Perform general limited office duties to include coping, and faxing of various data types.
Provide document preparation for scanning operation
Assist with production scanning and create document electronic files in .pdf format.
11/2005 – 9/2007
Sales Associate, Assistant Manager • Discovery Channel
Greet customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
Operating cash registers, managing financial transactions, and balancing drawers.
Achieving established goals.
Directing customers to merchandise within the store.
Increasing in store sales.
Superior product knowledge.
OBJECTIVE
Seeking a career of support and service in
a professional environment with the
potential for advancement and decision
making responsibilities.
District Heights, MD
***********@*****.***
SKILLS
Customer Service – Organized – Sales –
Merchandising - Product Knowledge –
Merchandising - Basic Math –
Dependability – Microsoft Office suite
2016 – Photocopier - Switchboard
Operator - 45 wpm - Fax machine –
Technical skills - Interpersonal skills -
Initiative and problem-solving abilities
–Dependability – Professional –
Attention to Detail - Initiative –
Verbal and written communication
skills
Maintaining an orderly appearance throughout the sales floor.
Introducing promotions and opportunities to customers.
Cross-selling products to increase purchase amounts. 5/2002- 11/2005
Sales Associate • Modell’s Sporting Goods
Greet customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
Directing customers to merchandise within the store.
Increasing in store sales.
Superior product knowledge.
Maintaining an orderly appearance throughout the sales floor.
Introducing promotions and opportunities to customers. 11/2001 – 7/2004
Scan Clerk • Image Net of Washington DC
Assist in the cataloging (data-entry) of documents into our in-house technical library database.
Provide collection maintenance support to include locate, pull, mark/re-mark, and reshelf documents
Perform reference searches using on-line database and hard copy documentation
Assist with document control using FileNet
Perform general limited office duties to include coping, and faxing of various data types.
Provide document preparation for scanning operation Cashier/Customer Service Representative
Implemented new customer service strategies
successfully, increasing customer satisfaction in 6 months
Responsible for solving customer complaints and
providing information regarding products
Calculate total payments received during a time period, and reconcile this with total sales
Compile and maintain non-monetary reports and records
Used computerized systems that involve distributing and accounting for funds
EDUCATION
Spingarn Senior High School, Washington, DC
Chattahoochee Community College
REFERENCES
Available Upon Request
Contact this candidate