ESTELLA A. IGUS

EXPERIENCE

**/**** - **/****

Scan Tech Operator •Integrated Mgmt. Resources Group

Assist in the cataloging (data-entry) of documents into our in-house technical library database.

Provide collection maintenance support to include locate, pull, mark/re-mark, and reshelf documents

Perform reference searches using on-line database and hard copy documentation

Assist with document control using FileNet

Perform general limited office duties to include coping, and faxing of various data types.

Provide document preparation for scanning operation

Assist with production scanning and create document electronic files in .pdf format.

Coordinate with library staff to identifying documents ready for scanning and ensure that all documents are returned to document library.

10/2007 – 7/2009

Scan Tech Operator• Metropolitan Technology Solution

Assist in the cataloging (data-entry) of documents into our in-house technical library database.

Provide collection maintenance support to include locate, pull, mark/re-mark, and reshelf documents

Perform reference searches using on-line database and hard copy documentation

Assist with document control using FileNet

Perform general limited office duties to include coping, and faxing of various data types.

Provide document preparation for scanning operation

Assist with production scanning and create document electronic files in .pdf format.

11/2005 – 9/2007

Sales Associate, Assistant Manager • Discovery Channel

Greet customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Operating cash registers, managing financial transactions, and balancing drawers.

Achieving established goals.

Directing customers to merchandise within the store.

Increasing in store sales.

Superior product knowledge.

OBJECTIVE

Seeking a career of support and service in

a professional environment with the

potential for advancement and decision

making responsibilities.

District Heights, MD

301-***-****

ad4de3@r.postjobfree.com

SKILLS

Customer Service – Organized – Sales –

Merchandising - Product Knowledge –

Merchandising - Basic Math –

Dependability – Microsoft Office suite

2016 – Photocopier - Switchboard

Operator - 45 wpm - Fax machine –

Technical skills - Interpersonal skills -

Initiative and problem-solving abilities

–Dependability – Professional –

Attention to Detail - Initiative –

Verbal and written communication

skills

Maintaining an orderly appearance throughout the sales floor.

Introducing promotions and opportunities to customers.

Cross-selling products to increase purchase amounts. 5/2002- 11/2005

Sales Associate • Modell’s Sporting Goods

Greet customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Directing customers to merchandise within the store.

Increasing in store sales.

Superior product knowledge.

Maintaining an orderly appearance throughout the sales floor.

Introducing promotions and opportunities to customers. 11/2001 – 7/2004

Scan Clerk • Image Net of Washington DC

Assist in the cataloging (data-entry) of documents into our in-house technical library database.

Provide collection maintenance support to include locate, pull, mark/re-mark, and reshelf documents

Perform reference searches using on-line database and hard copy documentation

Assist with document control using FileNet

Perform general limited office duties to include coping, and faxing of various data types.

Provide document preparation for scanning operation Cashier/Customer Service Representative

Implemented new customer service strategies

successfully, increasing customer satisfaction in 6 months

Responsible for solving customer complaints and

providing information regarding products

Calculate total payments received during a time period, and reconcile this with total sales

Compile and maintain non-monetary reports and records

Used computerized systems that involve distributing and accounting for funds

EDUCATION

Spingarn Senior High School, Washington, DC

Chattahoochee Community College

REFERENCES

Available Upon Request

Contact this candidate