CURRICULUM VITAE

HOUSE KEEPING AND LAUNDRY OFFICER

PERSONAL DETAILS: NANCY NJOKI MWANGI

Residential address

Mobile

E-mail:

Date of birth

Religion

Nationality

P.O Box 4021-20100, Nakuru, Kenya

071*******

ad4ddy@r.postjobfree.com

5th July 1986

Christian

Kenyan

CAREER OBJECTIVE

To expand skills and experience within the hospitality industry so as to achieve target vision of your organization

EDUCATION HISTORY

2013-2014

2013-2014

2007-2010

1998-2006

Mwangaza Bishop ndingi Centre

House-Keeping &laundry Diploma

Mwangaza bishop ndingi center

English communication

St Michael High School

kcse

Kekopey Primary School

Kcpe

WORK EXPERIENCE AND SEMINAR PARTICIPATED

November 2020-to

date

Sirville Lake Elementaita Lodges

House-keeping Supervisor Duties:

Train housekeepers on cleaning and maintenance tasks

Oversee staff on a daily basis

Check rooms and common areas, including stairways and lounge areas, for cleanliness

Schedule shifts and arrange for replacements in cases of absence

Establish and educate staff on cleanliness, tidiness and hygiene standards

Motivate team members and resolve any issues that occur on the job

Respond to customer complaints and special requests

Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves

Participate in large cleaning projects as required

Ensure compliance with safety and sanitation policies in all areas 2017 – Nov 2020

Assistant House Keeper

Duties and Responsibilities

Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

Schedules cleaning of all meeting rooms after a completed function.

Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

Inventories cleaning supplies & linen stock to ensure adequate supplies.

Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures.

Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets. House Keeping and Laundry

Duties and Responsibilities

Be responsible for condition of vacuum cleaners and other essential housekeeping equipment

Refill cleaning chemicals as directed

Strip guestrooms of all dirty linen, bedding and other debris

Clean and prepare guestrooms and public areas for guest use

Transport trash to the dumpsters as needed

Perform job duties efficiently and within labor

guideline as provided by supervisors

Prepare the hotel for guest use, including but not limited to;

• Perform the duties of a housekeeper or

laundry attendant as needed

• Administer periodic “deep cleaning” of guest

rooms and public areas of the hotel o Keep

housekeeping areas clean, uncluttered and

free of debris

Provide assistance and courtesy as needed to

the guest and staff requests, reinforcing the

policy of clean, friendly, comfortable

accommodations

Meet all passing guests with a sincere smile and greeting

Observes business practices that foster guest satisfaction

Observe strictly all safety and security

policies or practices that impact the welfare

of guests, staff, reinforcing the hotels policy

of clean, friendly, comfortable and safe

accommodations

implementation of the lodges Key control procedures

Report suspicious activity to supervisor

Take pictures of damage or any suspicious

activity whenever possible

Report safety hazards when observed

2015 - 2017

COMMUNITY INVOLVEMENT AND RECOGNISED ACHIEVEMENT

Certificate of recognition of elementaita conservancy

Certificate of in elementaita tree planting

Certificate on first aider with red-cross –Nakuru OTHER SKILLS AND CERTIFICATES

Computer skills

Microsoft office application (word, basic excel, PowerPoint)

Basic skills in computer operation

Language skills

Swahili and kikuyu- Native Tongue

English –fluent speaking and writing

PERSONAL COMPETENCIES

Ability to work in a fast paced environment to set deadlines

Excellent oral and written communication and correspondence with exceptional attention to details

Highly organized with flair for hospitality work

Enthusiastic self-starter who contributes well to team INTERESTS AND ACTIVITIES

Nature and conservation – friends of elementaita forest conservancy

Learning more the truth of life

REFEREES

Paul Waweru

Administrator- Mwangaza college

Nakuru-Kenya

Tel: 072*******

Mdm Nancy maraka

Dean of student in hospitality

Mwangaza college

Tel: 072*******

Dr Peterson Njogu

MD-Sirville

Elementaita

Lodges Nakuru-

Kenya Tel:

072*******

Contact this candidate