David Dhanjal

713-***-****

ad4ddf@r.postjobfree.com

Experience

BNY Mellon, Nashville, TN – March 2018 – Present

Sterling B2B Integrator Architect Consultant

Key Deliverables – Installation and configuration and support of IBM Sterling B2B Integrator. Performance Tuning

SME for Managed File Transfer products, inclusive of IBM Connect:Direct, IBM Sterling File Gateway, IBM Sterling Secure Proxy, IBM Sterling External Authentication Server, IBM Sterling Control Center, IBM Aspera and FASP with Connect:Direct. RestAPI, AWS S3 EC2.

Upgrade of Sterling B2B Integrator 5.4.0/Sterling File Gateway to 5.2.6 r6/2.2.6.

Upgrade of Sterling B2B Integrator 5.2.6 r6 to 5.2.6.5 to prepare the environment for a data center migration and upgrade to 6.x

Upgrade of Sterling B2B Integrator/Sterling File Gateway 5.2.6.5 to 6.1.0.3 using silent install.

Upgrade of Sterling B2B Integrator/Sterling File Gateway 6.1.0.5 to 6.1.2.3.

Upgrade of Sterling Secure Proxy, Sterling External Authentication Server to be sure they are compatible with the upgraded versions of Sterling B2B Integrator and Sterling File Gateway.

IBM Global Mailbox, installation and configuration.

AWS S3 configuration using Sterling B2B Integrator and Sterling File Gateway.

TSL/SSL certification updates and the configuration of SI/SFG/SEAS and SSP (DMZ) with certificates.

Custom Protocol configuration and customization for AWS S3.

Partner Engagement Manager configuration with inbound and outbound transfers using SFTP and AS2.

Migration of SI/SFG to another data center of which included hardware, network guidance, database prep and the SI/SFG migration between data centers.

Shell scripting with korn, bash.

Working on Redhat and Windows.

Worked with protocols SFTP, FTPS, Connect:Direct (NDM), HTTP(S), AS2.

PGP configuration within the Sterling B2B Integrator enterprise.

Development of internal Proof of Concept of IBM Sterling File Gateway

Sterling Integrator RestAPI installation and configuration within Sterling B2B Integrator.

Development of .war files to enable branded portal access by external trading partners while using myfilegateway.

Performance tuning of environment in conjunction to Oracle RAC and Oracle 12.2 Exadata.

DEV/QA/PROD maintenance

Exported database XML data clean up before the import into upgraded environment.

BPML clean up – specifically related to performance tuning procedures.

Connect:Direct guidance on best practices.

Training of support team on Sterling products.

Migration of IBM products, readying for major switch between data centers.

Playbook and documentation created and distributed to team.

Agile Project Management methodology while executing project executions.

Technologies Used-: IBM Sterling B2B Integrator 5.2.x, 6.0.x, 6.1.x. IBM Sterling File Gateway 2.2.6, IBM Sterling Secure Proxy 3.4.3, 6.0.x, IBM Sterling External Authentication Server 2.4.3, 6.0.x

IBM Aspera and FASP with Connect:Direct.

Amerisource Bergen, Remote - September 2017 – March 2018

Senior Sterling B2B Integrator Consultant

Key Deliverables – Installation and configuration and support of IBM Sterling B2B Integrator, ITXA, Lightwell

Delivering solutions related to Sterling File Gateway implementation

Lightwell user onboarding

Lightwell upgrade to 5.8

Onboarding of various EDI transactions within Sterling B2B Integrator, Lightwell and ITXA

Development of internal Proof Of Concept of IBM Sterling File Gateway

Working with various EDI transaction types such as 855, 820, 810, 824 and 850s.

SPE enveloping onboarding.

Support for developers in BPML coding testing and onboarding

Developed training material for Sterling File Gateway.

Technologies Used-: IBM Sterling B2B Integrator 5.2.6.2, IBM Sterling File Gateway 2.2.6, Lightwell, SPE Deenveloping Service

Bridge Solutions Group, Remote - February 2014 – August 2017

B2B Practice Lead/Solutions Architect

Aspera Solutions Architect

IBM Sterling B2B Integrator/IBM Sterling File Gateway architect

IBM Sterling Managed File Transfer architect, inclusive of IBM Connect:Direct, IBM Sterling Filegateway, IBM Sterling Secure Proxy, IBM Sterling External Authentication Server and IBM Sterling Control Center

Connect:Direct architect and trainer on all platforms

Development of internal Proof Of Concept of Aspera products.

Development of internal Proof Of Concept of IBM Sterling products.

Leading all onsite technical engagements related to Aspera and IBM Sterling products.

Increased team knowledge and skillset by directing them to focus on IBM API products such as Connect API and Websphere ESB

Building B2B practice from ground up

Sales pipeline revenue exceeding $1 million by 18 months.

Landed multiple contracts covering all IBM Sterling products.

Leading a growing staff of engineers that focus on IBM Sterling B2B products

Executed multiple Technical Assessments to highlight GAPs in customer’s infrastructure.

GDIT, Baltimore, MD – June 2013 – February 2014 Contract

Senior SI/SFG Integrator

Key Deliverables – Installation and configuration of IBM Sterling Connect:Direct, IBM Sterling B2B Integrator and IBM Sterling File Gateway.

Analyzed environment and made strategic recommendations to improve application and network integrity.

Installed, configured IBM Sterling B2B Integrator 5.2.2

Installed and configured IBM Sterling File Gateway

Installed and configured IBM Sterling Connect: Direct Windows 4.6

Installed and configured IBM Sterling File Agent for Sterling Connect: Direct Windows

Configured Perimeter servers.

Configured Server Adapters for SFTP, FTPS, Connect:Direct

Created, amended and cleaned BPML code via the GPM

Converted Business Process Modeling code to Connect Direct Process (.cdp) code.

Troubleshot performance issues with Sterling Integrator and Oracle 11i in conjunction with JVM tuning.

Clustered three Sterling Integrator environments within a 2 tier architecture.

Technologies Used-: IBM Sterling Connect:Direct Windows 4.6, IBM Sterling B2B Integrator, IBM Sterling File Gateway, Oracle 11i, JVM .

Principal Financials, Des Moines, IA March 2013 – June 2013 (contract)

Senior SI/SFG Integrator

Key Deliverables – Installation and configuration of IBM Sterling Connect:Direct, Sterling Secure Proxy, IBM Sterling B2B Integrator, Web Services with various adapters so enable integration via BPML. Troubleshooting BPML and transport protocol issues.

Created, amended and cleaned BPML code for various projects.

Configuration of xslt and xml stylesheets

Configuration of Web Services

Configuration of FTPS and Connect:Direct protocols within Sterling File Gateway.

Technologies Used-: IBM Sterling B2B Integrator, IBM Sterling File Gateway, XSLT, XML, BPML

Santander Bank, Mexico September 2012 – March 2013 (Contract)

Senior SI/SFG Integrator

Key Deliverables – Installation and configuration of Connect:Direct, Sterling Secure Proxy, Sterling B2B Integrator, Web Services with various adapters so enable integration via BPML Troubleshooting BPML and transport protocol issues.

Installed, configured IBM Sterling B2B Integrator 5.2.2

Installed and configured IBM Sterling File Gateway

Installed and configured IBM Sterling Secure Proxy

Installed and configured IBM Sterling External Authentication Server for single sign on for SFG, IBM Sterling Secure Proxy.

Installed and configured IBM Sterling Connect: Direct Unix 4.0

Installed and configured IBM Sterling Connect: Direct Windows 4.6

Installed and configured IBM Sterling Secure + for Unix and IBM Sterling Connect: Direct Windows

Oracle 11g integration with SI/SFG

LDAP authentication configuration in conjunction with SEAS

Configured Perimeter servers.

Configured Server Adapters for SFTP, FTPS, Connect:Direct

Created, amended and cleaned BPML code via the GPM

Technologies Used-: IBM Sterling Connect: Direct Windows 4.6, IBM Sterling Connect: Direct Unix RedHat v 4.0, IBM Sterling Secure Proxy, IBM Sterling B2B Integrator, IBM Sterling File Gateway, IBM Sterling External Authentication Server

Bank Of New York, NY September 2012- November 2012 (contract)

Senior SI/SFG Consultant

Key Deliverables – Troubleshooting of Connect:Direct, Sterling File Gateway and Sterling Integrator in conjunction with Connect:Direct data transfers. Troubleshooting BPML and transport protocol issues. IBM Sterling Connect:Enterprise integration with IBM Sterling B2B Integrator.

Troubleshot IBM Sterling Connect:Direct z/OS

Troubleshot IBM Sterling File Gateway connectivity issues with IBM Sterling Connect:Direct z/OS

Troubleshot IBM Sterling B2B Integrator Connect:Direct adapter service issues.

Amended z/OS IBM Sterling Connect:Direct netmap and Sterling File Gateway to enable data transfers into mailbox.

IBM Sterling Connect:Enterprise configuration

IBM Sterling Connect:Enterprise migration to IBM B2B Sterling Integrator

Troubleshot IBM Sterling Connect:Direct Unix 4.0 issues

Documented and trained customer in current environment

Technologies Used-: IBM Sterling Connect:Direct z/OS, IBM Sterling File Gateway, IBM B2B Sterling Integrator and Sterling IBM Connect:Direct Unix 4.0

Department Of Health and Human Services, DC August 2012 – September 2012 (contract)

Senior Connect:Direct Consultant

Key Deliverables – Installation and configuration of IBM Sterling Connect:Direct, IBM Sterling Secure Proxy, File Agent. Creation and execution of Connect:Direct scripts.

Troubleshot networking issues in conjunction with Connect: Direct Windows 4.6

Troubleshot Connect:Direct Windows, File Agent and Secure+

Amended Connect:Direct scripts to execute and meet customer requirements.

Documented and trained customer in current environment

Technologies Used-: IBM Sterling Connect: Direct Windows 4.5, Secure+, File Agent.

Scan Health, CA June 2010 – August 2012 (Contract)

Senior Connect:Direct Consultant.

Key Deliverables – Installation and configuration of IBM Sterling Connect:Direct, IBM Sterling Secure Proxy, File Agent. Creation and execution of Connect:Direct scripts.

Installed and configured IBM Sterling Connect: Direct Windows 4.6

Installed and configured Secure + for IBM Sterling Connect: Direct Windows 4.6

Installed and configured File Agent to execute IBM Sterling Connect:Direct Windows Processes

Created and scheduled Connect:Direct Processes to for COPY, SUBMIT and RUN TASK

Customized Connect:Direct Windows to execute without manual intervention

Documented and trained customer in current environment

Technologies Used-: IBM Sterling Connect:Direct Windows 4.5, Secure+, File Agent.

Wells Fargo, PA July 2010 – June 2012 (Contract)

SI/SFG Integrator

Key Deliverables – Installation and configuration of IBM Sterling Connect:Direct, IBM Sterling Secure Proxy, IBM Sterling B2B Integrator, Web Services with various adapters so enable integration via BPML. Troubleshooting BPML and transport protocol issues.

Installed, configured and clustered Sterling Integrator (Gentran Integration Suite) v4.3, 5.0, 5.2.1

Installed and configured Sterling File Gateway within cluster.

Oracle 11g integration with SI/SFG cluster.

PGP Server configuration for SFG Data Encryption

Configured Perimeter servers.

Created, amended and cleaned BPML code

Technologies Used-: IBM Sterling Connect: Direct Windows 4.5, IBM Sterling Connect: Direct Unix v 4.0, IBM Sterling Secure Proxy, IBM Sterling Connect:Enterprise Unix, Unix HP-UX, BPML.

Johnson Controls, WI May 2010 – July 2010 (contract)

GIS/SAP Integrator

May 2010 – July 2010 (contract)

Key Deliverables – Installation and configuration of Gentran Integration Suite SAP adapter so enable integration via BPML and BAPI code. Troubleshooting BPML and transport protocol issues

Sterling Integrator (Gentran Integration Suite) v4.3 and 5.0

Configured Web Services via Sterling Integrator enabling SAP integration.

Installed and configured SAP adapter

Amended and cleaned BPML code

Troubleshot FTP mailbox and AS2 communication problems.

Unix HP-UX

Technologies Used-: GIS 4.3 and 5.0. SAP EEC6.0. Unix HP-UX, BPML, AS2, FTP.

International Paper, TN February 2008 – May 2010 (Contract)

SAP Warehouse Production Support

Key Deliverables – Support of R3, SCEM and APO SAP platforms related to deliver warehouse, transportation, inventory management, logistics and material management.

Gathered user requirements, analyze and define business process flows.

Tested and supported 6 ‘go-live’ implementations of plants and mills.

Troubleshoot idoc failures and make amendments to enable successful process execution

Developed Deliver IT support structure

Analyzed and defined custom business process design for the trades’ relationship between internal and external customers.

Educated and mentored offsite support team in the areas of deliver warehouse, transportation, inventory management, logistics and material management, batch management, handling unit management, transfer posting, goods receipts (PGR/PGI)

Mentored and guided other team members and assisted with increasing their SAP expertise.

Troubleshoot R3/APO errors and communicated required changes to technical support

Creation and management of documentation

SQVI development and training for PGI query for delivery failures.

Inbound 856 to idoc translation troubleshooting, resolution.

ECC6 version of SAP.

Technologies Used: SAP R3 version ECC 6, SAP APO, SAP SCEM, SAP Sales and Distribution, Deliver Warehouse, Warehouse Management (WM), Transportation (LE_TRA), Master Data Management (MDM), Inventory Management (IN), Logistics Information System (LIS), Logistics (LO) and Material Management (MM), Supplier Relationship Management (SRM), batch management, handling unit management, transfer posting, goods receipts (PGR/PGI), Contivo v.3.9.2.3, Edifecs Specbuilder 6.1, Unicenter Service Desk (USD), SQVI. Microsoft Office 2008, Lotus Notes 6.5

Barclays Bank, Poole, UK February 2007 – February 2009 (contract)

Sterling Commerce Professional Services

Key Deliverables – Installation and configuration of Connect Direct, Secure+ and File Agent on OS390, Solaris, AIX and Window platforms. Connect: Enterprise UNIX, Architected GIS solution to replace antiquated Extranet Gateway.

Converted FTP data transport methods to Connect Direct on OS390, Solaris, AIX and Windows in high visibility project, Non-Core Sanctions.

Configured Secure+ and File Agent on Solaris, AIX and Windows

Connect: Enterprise UNIX configuration.

Architected SFTP solution to enable data transfer from external trading partner to DMZ.

Scoped and architected GIS solution to replace external trading partner data transfer methods.

Technical support for GIS installation and configuration.

Documented solutions for technical support group.

Technologies Used: OS390, AIX, Solaris, Korn Shell, Windows, Connect Direct, Secure+, File Agent, Gentran Integration Suite 4.2, MySQL, XML, EDI, BPML, JDBC, Visio, WebEx, Microsoft Project, Excel, PowerPoint.

Ameriprise, MN December 2006 – February 2007 (Contract)

Connect Direct/GIS Consultant

Key Deliverables – Installation and configuration of Connect Direct and Secure+ on Solaris and Window platforms. Configuration of Connect:Enterprise. Integrating Connect Direct with GIS.

Installed and configured Connect Direct on multiple Solaris and Window platforms

Configuration of Connect:Enterprise

Migration of Connect: Enterprise trading partners to GIS.

Configured Secure+ on Solaris and Windows enabling SSL encryption technology

Integrated Connect: Direct with GIS, using the Connect Direct server adapter, enabling data transfer to external trading partners using SFTP

Documented changes for internal educational purposes.

Technologies Used: Windows XP Professional, UNIX Solaris, WebEx, Gentran Integration Suite 4.2, Connect Direct OS390, SFTP

Sterling Commerce, TX - August 2006 – December 2006

GIS Consultant

Key Deliverables – Architected, installed, configured and troubleshot AFT solution for Gentran Integration Suite 4.1.1 on Windows XP Professional platform.

Led TSYS onsite client meetings to diagnose antiquated business processes.

Architected, installed, configured and troubleshot a solution to use GIS/AFT to transport data from TSYS’s OS390 using Connect: Direct and SFTP to VISA, after which response files were collected and sent back to OS390 via GIS/AFT.

Built GIS/AFT examples to enable easy deployment of HTTP, Connect: Enterprise and Connect: Direct.

Configured Connect: Direct, SFTP, Lightweight JDBC adapters.

Created multiple business processes to enable data flow between OS390 (TSYS) 19 trading partner, GIS and client (VISA) file system.

Documented solution for TSYS for internal educational purposes.

Technologies Used: Windows XP Professional, UNIX Solaris, MySQL, XML, XPATH, BPML, JDBC, WebEx, Gentran Integration Suite 4.1.1, Connect Direct OS390, SFTP

Vcommerce, Scottsdale, AZ - February 2006 – August 2006

Director of System Integrations

Key Deliverables – Reorganized EDI team to enable faster EDI Integrations, NT-GIS migration. Gentran Integration Suite upgrade from 4.0 to 4.1. Hardware upgrades. EDI/XML specification process management. Redhat OS upgrade from AS2.1 to 3.0.

Directed a team of 7 EDI permanent employees and 7 EDI contractors specializing in Gentran Integration Suite and Gentran NT covering all technical areas such as EDI/XML mapping, BPML upgrades, system architecture and design, supplier management and Production Support.

Project planned many EDI integrations with major trading partners such as Target, David’s Bridal, E-Toys, BDI Laguna, Baby Universe and others.

Organized team to plan upgrade of GIS 4.0 to 4.1 and to clean up BPML code, enabling a more stable GIS environment.

Created a team to design and execute a migration plan from Gentran NT to the Gentran Integration Suite environment to enable better monitoring, reliability and ultimately lead to a higher level of customer satisfaction.

Organized upgrade of hardware enabling a more robust environment including reliable failover, clustering and increased uptime.

Organized a team to create an Oracle cluster for the Gentran Integration Suite environment to enable failover at the database level.

Created standard procedures for EDI/XML document specifications enabling better communications between all departments leading to a less number of critical errors.

Organized a production support group enabling tier1, 2 and 3 level support.

Put in processes to enable a more reliable on-call support system.

Technologies Used: Linux Redhat, Oracle, XML, EDI, BPML, Web Extensions, JDBC, Visio, WebEx, Sterling Integrator/Gentran Integration Suite, Microsoft Project, Excel, PowerPoint.

Oxford Consulting, Columbus, OH - September 2005 – February 2006 (Contract)

Sterling Commerce Consultant

Key Deliverables – Architected, installed, configured and troubleshot Gentran Integration Suite 4.0 on Unix Solaris 9.x platforms within a clustered environment.

Led client meetings to diagnose antiquated business processes

Created a written technical assessment report, outlining current business processes and how the implementation of GIS will improve data flow.

Installed GIS on Solaris 9i.

Configured GIS and perimeter servers, within DMZ and backend Oracle database

Configured Connect: Direct, FTP, SFTP, HTTPS adapters

Created business processes to enable data flow between trading partner and GIS.

Technologies Used: UNIX Solaris, Oracle, XML, EDI, BPML, Web Extensions, JDBC, J2EE Application Servers (JBOSS), Visio, WebEx, Sterling Integrator/Gentran Integration Suite

Wells Fargo Bank, San Francisco Ca - June 2005- September 2005 (Contract)

E-Payments Production Support

Key Deliverables – Configuration and support of e-payment applications. Engineering of Connect Direct, Connect: Enterprise and middleware software for ebusiness initiatives.

Troubleshoot, analyze issues on Solaris 8i, Weblogic 8.1, iPlanet and F5 BIG-IP network.

Building and performance tuning of Unix Solaris ready for migration of E-Payments.

WebLogic 8.1 performance tuning and administration.

Configuration of Connect: Direct Unix for improved data transfer reliability

Troubleshooting and support of Connect Direct Unix

Troubleshooting and support of Connect: Enterprise Unix.

Installation and support of iPlanet Webservers.

Installation and support of J2EE, OS/390, Oracle 9i and SQL infrastructure deployments.

Installation and deployment of Verisign certificates for Weblogic, iPlanet and e-payments applications.

Creation, maintenance and versioning of middleware documentation.

Part of migration team to determine timeline of turnover of e-payments department to ECOS.

Managing and monitoring of E-Payments infrastructure using Openview Operations (OVO).

Technologies Used: Unix Solaris 8i, WebLogic 8.1, iPlanet, BIG-IP F5 Networks, Korn Shell, Connect Direct (Unix & OS/390), XML, HTTPS, FTPS, PKI certification.

McKesson Corportation, Carrollton TX - May 2004 – May 2005 (Contract)

E-Business Infrastructure Engineer

Key Deliverables – Configuration management for e-business applications. Engineering of infrastructure and middleware for new e-business projects.

Troubleshoot, analyze issues on Redhat AS2.1, Solaris 5.6 and Weblogic 8.1 (top, threading and thread dumps)

Performance tuning of Redhat Linux AS 2.1 and Unix Solaris.

WebLogic 8.1 performance tuning using JVM, JDBC connection pools and data sources.

Troubleshooting and support of Weblogic Portal, CISCO router and switches.

Troubleshoot and support of iPlanet Webservers.

Configuration of Weblogic’s SNMP for thread monitoring.

Manage and support of J2EE infrastructure deployments.

Upgrade recommendation to meet Sarbanes Oxley requirements.

Monitoring health of e-business infrastructure using ProactiveNet and make recommendations for upgrades to support the needs of the business

Creation, maintenance and versioning of middleware documentation.

Part of architect team to determine up and coming changes and timelines.

Technologies Used: Redhat Linux AS 2.1, Unix Solaris, WebLogic 8.1, Korn Shell, ProactiveNet, MS Visio, HTTP(S), Connect Direct for Unix, SHARK, Cisco Load balancer.

Covast Corporation, Richardson, TX - March 2004 – April 2004 (Contract)

Pre-Sales Consultant

Key Deliverables –Integration of Biztalk 2004, and Covast EDI Accelerator, proof of concept.

Installed and configured, and integrated BizTalk 2004 with Covast EDI Accelerator.

Configured various communication protocols to allow Covast EDI Accelerator to connect with trading partners using FTP, VAN, SMTP, HTTP, and AS2.

Technologies Used: Windows 2003 Server, BizTalk 2004, Covast EDI Accelerator, Visual Studio, SQL Server 2000, Data Delivery Standards (AS2, SMTP/POP3, HTTP, FTP), XML, XSD,Visio, EDI.

Descartes-Transettlements, Atlanta, Ga - November 2003 – February 2004 (contract)

EDI Communications Lead

Key Deliverables – Integration of Backend Network Infrastructure with Trading Partners using Web Services, Cross Over Training, Cyclone Interchange, AS1, AS2, FTP, Aysnc, Bisync, SQL Server 2003 Integration, PKI Implementation.

Installed, configured and tested Cyclone Interchange for AS1 and AS2 communications, enabling integration with Canada Customs and Revenue Agency (CCRA) for the transfer of RNS messages. Integrated Cyclone with SQL Server 2003 to enable diverse enterprise management with Web Server, FTP server and SMTP server.

Integrated FTP server with Descartes-Transettlements VAN to enable data transfer with Integrated Export Systems (IES) VAN and United States Customs and Border Protection (US department of Homeland Security).

Implemented communication procedures to enable fast and effective migration of customers from BCE Emergis VAN to Descartes-Transettlements VAN.

Tested and troubleshot FTP, Bisync, Async, AS1, AS2 communications with Descartes-Transettlements VAN customers, enabling production data to be rerouted from BCE-Emergis VAN.

Technologies Used: Windows 2003 Server, Alpha/VMS, DOS, FTP (Server and Clients), SQL 2003, Outlook, EDIINT Protocols (AS1, AS2), Secure Data Delivery Standards (SMTP, HTTPS), PKI (Public Key Infrastructure), Private Certificate Authority (CA).

Santa Fe Natural Tobacco, Santa Fe, NM - September 2003 to October 2003 (contract)

EDI Communications & Integration Lead

Key Deliverables – Connect Direct Windows2000, Secure+, Firewall Troubleshooting, LAN / WAN Support, Network Connectivity, Product Training, Connect: Direct Demonstrations / Product Implementations, PKI Implementation.

Reviewed current EDI infrastructure and created a plan of integration and automation procedures.

Determined short and long-term business plans with an immediate goal of implementing and integrating current backend system technologies with banking systems via Sterling Commerce VAN and Wachovia Bank.

Installed and configured Connect Direct Windows 2000.

Designed, implemented and automated business process, which integrated PeopleSoft, GENTRAN, Connect Direct, Sterling Commerce VAN, and Wachovia banking.

Documented data flow, business process, integration procedures and troubleshooting techniques using Microsoft Word and VISIO 2000.

Trained Network Administrator and technical staff on Connect Direct process writing and troubleshooting techniques and on how integration methodologies were put into place.

Documented recommendations of long term EDI integration plan with a view of reducing operational costs and increasing Return On Investment.

Technologies Used: Windows 2000 Professional, DOS, FTP, SQL, Outlook, EDIINT Protocols (AS1, AS2), Secure Data Delivery Standards (SFTP, HTTPS), PKI (Public Key Infrastructure), Private Certificate Authority (CA), PeopleSoft, Connect Direct Software Development Kit, Secure +, Verisign.

iSoft Corporation, Addison, TX - January 2003 to June 2003

Technical Support Engineer

Key Deliverables – Firewall Troubleshooting, LAN / WAN Support, Network Connectivity, iSoft Commerce Suite Demonstrations / Product Implementations

Implemented, configured and supported iSoft’s Commerce Suite Internet Data Transport enterprise products utilizing EDIINT protocols such as AS1, AS2 and secure data delivery standards such as SFTP, HTTPS while configuring all major standard internet certificate encryption methods such as PKI (Public Key Infrastructure) and Private Certificate Authority (CA)

Troubleshot product, customer firewall, local area network (LAN), wide area network (WAN) issues using Suse Linux 8.x, Windows 2000 Professional, DOS and FTP. Guaranteed product integrity by fine-tuning configuration, security, and connectivity issues with various partners such as IBM, Wal-Mart, Dean Foods and L'Oreal

Educated customers on functionality of iSoft's Commerce Suite products via Word and Acrobat documentation, E-mail (outlook), PowerPoint presentations and phone communication. This involved highlighting iSoft’s product functionality such as it's integration capabilities with any EDI translation package (i.e. Gentran & QualEDI), ODBC databases (SQL, Oracle) while utilizing fail over, clustering, load balancing while highlighting availability, flexibility, ease of management, lowering cost of ownership, performance and scalability

Utilizing team management to provide input to sales staff and senior management on data, related to call volume, customer escalations, competitive information and possible upgrade paths. All information was inputed into www.Salesforce.com, which was used to gather trends and analysis of sales and technical specifications of specific or grouped customers

Technologies Used: Suse Linux 8.x, Windows 2000 Professional, DOS, FTP, SQL, Oracle, Word, Acrobat, Outlook, PowerPoint, EDI Translation Package (i.e. Gentran & QualEDI), iSoft’s Commerce Suite Products, EDIINT Protocols (AS1, AS2), Secure Data Delivery Standards (SFTP, HTTPS), PKI (Public Key Infrastructure), Private Certificate Authority (CA), LAN/WAN

Sterling Commerce, Irving, TX - January 2001 to January 2003

Solutions Pre-Sales Engineer

Key Deliverables – Enterprise Architecture Solutions Proposals and Development, Meeting Facilitation, Strategic Technical Assessment Reports, Training Sessions, RFP and RFQ for all Sterling Commerce Product Solutions, Product Evaluations, Staff Training, Communications

Documented recommendations of long term EDI integration plan with a view of reducing operational costs and increasing Return On Investment.

Project Manager of many proposals, involving product presentations and demonstrations of enterprise architecture solutions emphasizing specific features such as how Web Services (Web Portal) can be used to effectively reach trading partners using SOAP and Remote Procedure Calls proving a substantial return on investment as yearly expenditures decreased with immediate effect and customer satisfaction due to real-time responses. Some tools and operating systems used: PowerPoint, Visio, Webex, Vantive, VMware, Win2000 Server, UNIX and OS/390

Led client meetings to diagnose antiquated business trends (manual), which would always be followed by a written strategic technical assessment report, providing detailed insight of ROI when the Sterling Integrator/Gentran Integration Suite solution was implemented

Presented many training sessions, one of which was a seminar at the company’s User Conference in Las Vegas (2002), on how Connect Direct would improve trading partner relationships by utilizing internet security methods such as Secure FTP and Secure HTTP, and digital signatures, Was also the lead in presenting and demonstrating Connect Direct and Connect Enterprise at a marketing booth

Conducted presentations and demonstrations on Assisted Sales Managers and Sales Representatives in preparation of proposals leading to three million dollars plus in sales

Completed many RFP and RFQ for all

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