Customer Service Data Science

RAZAN KARZOUN

Columbus OH 614-***-**** *******.**@*****.***

Motivated, adaptable, and collaborative data engineering and data science seeking a full-time position with a high-performing IT organization. At my core, I'm a problem solver and love the satisfaction that comes from creating solutions to organizational problems. I want to utilize my skill set in a way to provide solutions that enable companies to perform optimally.

Sales Program Creation

Account Management

Sales

Visual Design

Lead Generation

Creative thinking

Microsoft office site

Google site

Microsoft excel

Windows

WebEx

MacOS

Arabic and English proficiency

Sales Lead, 07/2023 - Current

Pandora – Columbus, OH

Improving employee performance and revenue generating initiatives. Oversaw new employee hiring and onboarding procedure, developing guideline, designing standard interviews and participating in selection and training of new hires. Observed sales team performance and gave constructive feedback. Maintained comprehensive product and promotional knowledge to drive constant sales. Combining sales tactics and proactive leadership strategies to drive up sales and revenue Ensuring merchandise and product displays met company standards. Build strong client relationship and provided high customer service, ensuring customer satisfaction and expanding company market share.

Greeted customers and offered product recommendations to increase sales. Gained customer loyalty and trust by demonstrating professional behavior. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Optician Technician, 02/2023 - 06/2023

Americas Best – Columbus, OH

Instructed patients on cleaning, care and proper handling of contact lenses and eyeglasses. Instructed customers on methods for adapting to glasses and constant lenses, proper wear and necessary care.

Scheduled appointments, verified insurance coverage and assisted with preliminary testing. Telephoned appointment holders one day to confirm times, contacted no shows, obtained insurance pre-authorization and notified patient upon eye-wear availability Documented customer prescription, wrote detailed work orders and collected payments to facilitate smooth appointments.

Sold and recommended eye-wear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.

Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.

Assisted patients and customers with choices of frames to best fit budgetary requirements, style preference and appropriate for eye measurements.

Took specific facial measurement, including optional centers of eyes, pupillary distance and temple length. Used hands, heat and tools to bend and shape frames to fit customers face. Repaired and adjusted frames to meet customer needs. Assistant Manager, 02/2022 - 01/2023

Pacsun – Columbus, OH

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing product.

Used consultative sales approach to understand customer needs. Informed customers of current store promotions to encourage additional sales purchases. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Offered each customer great customer service to increase sales and customer satisfaction. Supervised day to day performances to meet daily goals and service expectations. Defined goals and targets and communicated with other team members providing feedback to reach the goals.

Managed 10 associates collaborating to meet and exceed goals for required training metrics for standard operating procedures for quality product.

Created work schedules for the team, and enhanced customer satisfaction by creating a proactive feedback. Collaborated with cross-functional teams to optimize scheduling, meeting operational needs while supporting associates work-life balance.

Bachelor of Science: Health Sciences, Expected in 05/2024 Ohio State University - Columbus, OH

Associate of Science: Heath Sciences, 05/2022

Columbus State Community College - Columbus, OH

Certified Optician

Arabic

Native or Bilingual

English

Native or Bilingual

EDUCATION

CERTIFICATIONS

LANGUAGES

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