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Customer Service Patient Care

Location:
Riverside, CA
Posted:
March 15, 2024

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Resume:

RICHARD DAUDU

Ontario, CA ***** 909-***-**** ad4dbc@r.postjobfree.com

PROFESSIONAL SUMMARY

Proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues, and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care. SKILLS

Disease Knowledge

Electronic Medical Records

Inventory Management

Relationship Building

Pharmacy Law Familiarity

Medicare and Medicaid process

Insurance Claim Processing Software

Advising and Educating Patients

Verifying orders

Microsoft Office

Drug Interactions Analysis

Patient Counseling

WORK HISTORY

Pharmacist in charge, 11/2023 - 12/2023

Raincross Pharmacy

• Responsible for the daily supervision of all operational aspects of the pharmacy and managing all pharmacy team members.

• Enforced necessary changes in the pharmacy to ensure compliance to federal and state laws.

• Provided expert guidance and consultation to patients regarding medication information in collaboration with physicians and other healthcare professionals.

• Made sure patients are consulted on disease state management, lifestyle changes and proper use of prescription and over the counter medications.

• Managed inventory by placing orders for medications that were running low and ensuring that they are delivered in time for the patients.

• Ensuring that HIPPA laws and regulations are strictly adhered to by proper coaching of my staffs.

• Prioritizing the safety of the work environment and enforcing operational discipline. Pharmacist, 06/2022 - 08/2023

CVS Pharmacy

• Authenticating patient identity and verifying the legitimacy of prescriptions

• Patient outreach to monitor adherence, assess for adverse medication effects, educate on the importance of vaccination and making needed medication recommendations/consultations.

• Performed complete medication review to optimize therapy, limit re-hospitalization, possible adverse drug effects, or interactions.

• Managed workflow through motivating interns and technicians to ensure the provision of optimal patient outcomes, while creating a welcoming environment.

• Coached and supervised the pharmacy team.

• Ensured accurate cycle counts, inventory management and will-calls for customers.

• Collaborated with practitioners, insurance providers and patients to resolve billing discrepancies while ensuring timely reimbursement for pharmacy services.

Intern Pharmacist, 01/2020 - 01/2022

CVS Pharmacy

• Verifying the accuracy and authenticity of prescriptions

• Counselling patients on medication side effects, drug to drug or drug to food interactions, directions for administration and importance of adherence

• Supporting the pharmacist on the day-to-day activities of the pharmacy

• Receiving phone calls, answering questions, and assisting the patience as best as possible

• Ensuring the pharmacy is clean, safe and compliant to regulations and procedures.

• Vaccinating and educating patients to ensure maximum treatment outcome.

• Ensuring that patients privacy rights are respected.

• Troubleshooting patient medication issues with patients, providers, and pharmacy technicians. Influenza Virus Therapy Research, 01/2016 - 01/2017 California State University, San Bernardino

• Purifying and extracting the RNA/DNA/Plasmid via centrifugation

• The viral RNA was transfected into the plasmid of the bacteria.

• Determining and preparing the appropriate growth media for the bacteria. QA inspector and Administrator, 01/2011 - 01/2012

Choice Plus Medical Supply: A Division of Advanced Business Enterprise

• Filled in patient information to specifications.

• Ensuring the billing was entered accurately and sent to the correct patient.

• Personalized the patient orders and ensured delivery was on time and to the correct patient.

• Oversaw all printing, packaging, labeling and delivery of medical equipment/devices. EDUCATION

Doctorates in Pharmacy: Doctor of Pharmacy, 05/2022 Loma Linda University School of Pharmacy - Loma Linda, CA Bachelor of Arts: Biology, 05/2017

California State University San Bernardino - San Bernardino, CA CERTIFICATIONS

• California State Board of Pharmacy (License #:87694), 2023 - Current

• Cardiopulmonary Resuscitation/Basic Life Support, 2024 - Current

• American Pharmacy Association Immunization Certificate, 2018 - Current

• Naloxone Training Certificate, 2018 - Current

• Medication Therapy Management, 2018 - Current

• Pharmacy-Based Immunization Delivery, 2018 - Current VOLUNTEER EXPERIENCE

• Riverside Clinic: Helped fill medications, analyzed medication history to check for potential drug to drug interactions, ensured adherence, and counseled patients to ensure safety, and efficacy.

• Market Night: Approached people to counsel and educate them on the potential risk of sunburn and how to avoid risk by using the correct sunscreen. Also, to inform them on the actions to take in case of a sunburn.

• Ontario City Covid Testing: Helped organize patients in lines for testing. Distributed Personal Protective Equipment

(PEE) to patients and vaccinating nurses. Helped consult patients on possible vaccination reactions and treatments, importance of adhering to the 15min wait time post-vaccination. REFERENCES

• Dr. Kyle Sousa, Dean Loma Linda School of Pharmacy: 626-***-****

• Dr. Willie Davis, Associate Dean Loma Linda School of Pharmacy: 760-***-****

• Dr. Seth Owuor, CVS Pharmacy Manager: 909-***-****

• Amy Schaffner, RN, Loma Linda University Medical Center, Medical ICU: 619-***-****



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