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Administrative Assistant Customer Service

Location:
Queens, NY, 11697
Posted:
March 17, 2024

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Resume:

LAMIYA A ZAMAN

ad4d9a@r.postjobfree.com 929-***-**** Bronx, NY 10472

Summary

Motivated CUNY undergraduate student with a keen desire to gain medical training, learn, and apply knowledge toward experience and computer proficiency. Hard working with strong background ability to work independently with limited supervision and with other department personnel. Eager to face challenges, research issues and support quality-driven initiatives to learn and contribute to this field of work.

Skills

●Extreme attention to detail, patient, responsible, organized, and punctual.

●Data evaluation/Data analysis.

●Fluent in English, Bengali, and Hindi.

●Experience with Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft PowerPoints, Google Drive, and Troubleshooting.

Experience

IT Administrative Assistant York College CUNY- Queens, NY 08/11/2022 – Present

Take initiatives to support helpdesk/Copy center/IT at the library.

Responsible to keep track of all Work-Study schedules and send daily update to the supervisor.

Send reminders to team members about timesheet, upcoming projects, and IT related issues.

Assist students with any questions/concerns with IT related issues.

Resolve minor maintenance conflicts of printers and copiers.

Monitor technical issues and perform daily basis test for computers/printers/copiers/scanners.

Submit update on out-of-order/service for devices with brief explanation.

Pharmacy Technician (part-time) CVS Pharmacy- Brooklyn, NY 08/16/2022 – 02/27/2023

●Customer service in the register to walk-in patients.

●Assist Pharmacists fill in prescriptions.

●Dispense medications to patients per prescription or provider’s orders.

●Pack and label prescribed medications.

●Organize medications in their proper shelf, pulling expires, and put them back after.

●Assist patients with any concerns about medications or location where they can find certain items.

Intern NYC Health and Hospitals Elmhurst Hospital - Queens, NY 05/16/2021 – 06/12/2022

●Secretarial support in the Pathology Department.

●Responsible for accurate maintenance of patient information and medical history on CERNER online system, scan for missing documents and update as needed.

●Organize patients slides & blocks in specimen collection with return date, make monthly calendar using doctors schedule, and run through patients lists using QUADRAMED online system.

●Record-keeping for Queens Hospital and Elmhurst Hospital with reporting to supervisor. I specifically review dates related to when labs were completed, when lab reports arrive, and when they get sent back to Queens Hospital.

Education

CUNY York College Jamaica, NY Current

●Expected Graduation – June 2024.

●SEEK Program: Search for Education, Elevation and Knowledge. It’s a program designed to support students academically and financially.

Gotham Collaborative High School Bronx, NY 2018 Formerly known as Pablo Neruda Academy for Architecture and World Studies.

● Graduated in the year of 2018.

●2018 GPA: 3.8

Extracurricular Activities

Interfaith Youth Corp through York College Fall 2021: Select group of students chosen as ambassadors to conduct research and surveys about public health and the COVID-19 vaccine in our NYC communities. Also organized information and orientations on campus to provide information for access to COVID-19 vaccination and testing sites. Also received a stipend at the end of the program.

Student Volunteer Lincoln Hospital

-Interned in the ambulatory services department.

-Checked patient history and immunizations, lab work and medications.

-Supported office work included - scheduled walk-in or follow up appointments, interpreting, scanning, and copying paperwork, organizing important files within different categories.

-Help fill in patient information, make phone calls to gather information from patients and the pharmacy.



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