Data Entry Customer Service
Resume:
John Ferringer
Clarion, PA *****
****************@*****.***
Interested in a part-time, work from home position. Experience with data entry and call center customer service responsibilities. Also have ten years of experience as a supervisor of a shipping department.
Skills
Customer Service
Data Entry
Microsoft Office Suite – Word,
Outlook, PowerPoint, Excel
Communication Skills
Time management
Documentation review
Leadership
Case Management
SharePoint
Adobe Acrobat
Work Experience
Customer Service Representative
VOLT WORKFORCE SOLUTIONS - Erie, PA
November 2014 to February 2015
• Discussed with customers by telephone information about products or services, entered orders, cancelled accounts, or obtained details of complaints
• Data entry of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Checked to ensure that appropriate changes were made to resolve customers' problems
• Contacted customers to respond to inquiries
• Refer unresolved customer grievances to designated departments for further investigation
Front Gate – Yard Worker
SEALY, INC - Clarion, PA
May 2006 to September 2009
• Weighed incoming scrap metal before dumping
• Complied with safety rules and regulations
• Completed data entry to evaluate the total waste of production Education
Union High School - Rimersburg, PA
June 1990
Certifications and Licenses
CPR Certification
Forklift Certification
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