Customer Service Machine Learning

Salem A. Gebrewold

***** * ****** ** ******, CO *0013 720-***-**** *****.*****@*****.***

Education & Certificates

High School Diploma/ Addis Ababa, Ethiopia/2013

BS /Civil Engineering/ DIRE DAWA University/2018

MS/ Data science/ University of Phoenix/2024

Relevant Coursework: Data Mining, Machine Learning, Statistical Analysis, Data Visualization, Big Data Analytics, Predictive Modeling, Natural Language Processing, Database Management Systems.

Professional summary

Experienced and devoted in Engineer. Strong Problem-Solver with great communication skills and expertise in working with diverse populations. Excellent Organizational skills with the ability to prioritize multiple tasks in a safe and efficient manner, as well as adaptability in high pressure and high-volume situations. machine learning, and programming languages. Possessing a solid understanding of statistical concepts and techniques, along with hands-on experience in data manipulation, modeling, and visualization. Skilled in Python, R, SQL, and various data analysis tools, with a proven ability to solve complex problems and derive actionable insights from data.

Areas of Expertise

Excellent Customer Service

Proficient at AutoCAD, ArchiCAD, SAP2014, ETABS

Proficient at Microsoft Office (Excel, Word, Outlook, and Power Point)

Problem-Solving

Excellent Written and Verbal communication

Detail Oriented

Data Entry

Multitasking

Professional Experience

G2 SECURE STAFF COMPANY /customer service representative/ 06/2019-07/2022

Greeting and assisting customers/passengers.

Provided high quality customer service in a high paved environment.

Resolves customer complaints independently or with aid of

Supervisor.

Customer handling

Controlling passenger time arrive

Helping passengers & showing them the ways

Delivery of passenger suitcase & assist

TEKLEBHRHAN AMBAYE CONSTRUCTION COMPANY /assistance structural engineer /

Organize and coordinate the work of all subcontractors and construction workers on site.

Sampling and testing materials in site (concrete workability, mix design)

Monitor and supervise daily activities of all construction projects.

Maintaining an orderly construction site

Ensure high technical quality and timeliness of implementation.

Helps with coordination of inspections.

Resolve problems when they arise.

CPI CARD GROUP

Machine operator

Skilled in operating

Maintaining production machinery

Adhering to quality standards

Achieving production targets

Training, SKILL, and Activities

Proficient in programming languages: Python, R, SQL, Java

Strong analytical and problem-solving skills

Familiarity with data analysis and visualization tools: Pandas, NumPy, Matplotlib, Seaborn

Knowledge of machine learning algorithms and techniques

Experience with data manipulation and cleaning techniques.

Understanding of statistical concepts and methods

Excellent communication and collaboration abilities

Strong attention to detail and accuracy

I am good in civil software like AutoCAD, sap, etabs and eagle point in modelling and design analysis.

I have participated and presented a choir Song for Ethiopia and Korea 60 years relationship Conference in AU (African Union), at Addis Ababa Ethiopia.

I have participated in different charity groups to help orphans.

I participated in different football competitions during High School.

I have worked as a Host in different Ceremonies during Church.

I have Led Worship songs in church at different Occasions.

Projects

Predictive Analysis of Customer Churn: Developed a predictive model using Python and scikit-learn to analyze customer churn for a telecom company. Utilized logistic regression and decision tree algorithms to identify factors influencing customer attrition and recommend strategies for retention.

Sentiment Analysis of Product Reviews: Conducted sentiment analysis on a dataset of product reviews using natural language processing techniques in Python. Preprocessed text data, applied sentiment analysis algorithms, and visualized results using Matplotlib and Seaborn.

Fraud Detection System: Built a fraud detection system using machine learning algorithms to identify fraudulent transactions in a financial dataset. Implemented anomaly detection techniques and evaluated model performance using precision, recall, and F1-score metrics.

Volunteer Experience

Tutoring gerji full gospel church, Addis Ababa, Ethiopia 08/2015 – 05/2019

Planning and execution of weekly teaching/learning services

Directing all students

Planning special learning activities.

Coordinating and connecting with members of teachers, creating loving atmosphere for students to learn

Preparing PowerPoint of lectures.

Mentor DDU Christian Fellowship, Addis Ababa, Ethiopia 08/2015 – 05/2019

Supporting the growth and development of the mentee spiritual life.

Coaching and strengthening specific behaviors

Helping setting goals and working towards achieving them

Serving as a positive social and academic role-model for mentees

Aiding constructive feedback as needed.

Reference

1.Abrha Eyasu (MSc)

MSc in structural engineering

Dire Dawa Institute of technology

School of Civil Engineering and Architecture

Head of Structural Engineering chair

Dire Dawa, Ethiopia

Phone: +251-***-***-***

E-mail: **********@*****.***

2.Yerosan Abera (MSc)

MSc in structural engineering

Dire Dawa Institute of technology

School of Civil Engineering and Architecture

Undergraduate program coordinator

Dire Dawa, Ethiopia

Phone: +251-***-***-***

E-mail: *********@*****.***

3.Keeley Shay

G2 Secures Staff manager

Denver CO. UAS

Phone: +1-317-***-****

E-mail: ***********@*****.***

Contact this candidate