Customer Service Assistant Manager

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Traphill, NC, 28685

********************@*****.*** / 336-***-****

SUMMARY

Motivational leader and organizational problem-solver with advanced supervisory, team building and

customer service skills. Experience stepping into roles and quickly making positive changes to drive

company success. Focused on using training, monitoring and morale-building techniques to maximize

employee engagement and performance.

SKILLS

. Recruiting and Interviewing . Employee Scheduling

. Operations Management . Task Delegation

EXPERIENCE

Assistant Manager / SUBWAY®Restaurants - Elkin, NC 11/2021 - 12/2022

. Assisted in the development of operational strategies to ensure efficient and productive

operations.

. Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

. Conducted regular performance reviews for employees to identify areas of improvement.

. Developed a system for tracking inventory and ordering supplies as needed.

Cashier / Taco Bell Restaurant - Elkin, NC 11/2021 - 12/2022

. Greeted customers and answered any questions they had about the store's products and services.

. Verified that customers were of legal age to purchase alcohol or tobacco products.

. Operated cash register efficiently and accurately, processed payments by cash, check, credit card,

gift card or automatic debit.

. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and

have sufficient change.

. Issued receipts, refunds, credits or change due to customers.

. Stocked shelves with merchandise when needed.

. Balanced daily transactions on a computerized point-of-sale system.

. Provided excellent customer service while promoting loyalty programs to increase sales potential.

Waitress / Yadkin Valley Plaza - Yadkinville, NC 10/2018 - 12/2018

. Greeted customers and provided menus.

. Assisted in seating guests at tables or booths.

. Took orders for food and drinks and delivered them to guests.

. Replenished beverages when necessary.

. Communicated daily specials to customers.

. Answered questions about menu items, ingredients, and pricing.

. Bussed tables as needed during peak hours.

. Maintained a clean work station by restocking supplies, wiping down counters.

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