Customer Service Delivery Driver, management .

LARRY WILSON II

**************@*****.*** 614-***-**** Reynoldsburg, OH 43068

Summary

Responsive team leader with strong mechanical background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Customer Service

Point of Sale Systems

Profit and Loss Management

Employee Management

Word Document

Payroll

Problem Solving

Experience

Columbus Fair Auto Auction Inc. Columbus, OH

Mechanic Shop Manager /Arbitration Manager

09/2017 - 07/2023

Supervised daily operations by establishing procedures and monitoring team performance.

Built and maintained sound business relationships with vendors and suppliers.

Answered incoming questions via phone and email discussing advertised pricing and inventory.

Connected with customers to provide assistance and collect feedback to optimize operations.

Facilitated prompt resolution of customer problems and complaints.

Guided team to consistently achieve daily, weekly and monthly production goals.

Improved cost control and staff efficiency to maximize profitability.

Delegated work to staff, setting priorities and goals.

Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.

Handled Payroll through multiple payroll accounts such as Paylocity, Paycor, Paycom

Diagnosed problems with vehicles brought into auction with multiple issues.

LKQ Corporation Inc. Groveport, OH

Delivery Driver

05/2011 - 10/2017

Transported and safely delivered items to prevent damage or loss.

Navigated routes with relevant map programs and GPS systems.

Handled merchandise in accordance with product handling standards.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Loaded trucks and safely secured merchandise to prevent damage during transportation.

Inspected vehicles' condition, supplies and equipment before and after trips

Conducted pre-inspections to keep trucks reliable and well-maintained.

Administered standardized tests to assess progress and evaluate need for improving course materials.

Oversaw more than 100,000 training miles alongside all new drivers.

Loaded and unloaded trucks by way of means of fork lifts while maintaining a current fork lift license

Makotek Columbus, OH

Assistant Manager

04/2005 - 05/2011

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Managed payroll and bonuses

Handled the hiring process to ensure proper staffing

Managed my on route of cable disconnecting and collections on non-pay accounts

North American Logistics Group Groveport, OH

Picker Packer

01/2001 - 03/2005

Fulfilled orders quickly to accomplish challenging daily objectives.

Used handheld scanners to key in data for packages.

Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Maneuvered forklift over and around loaded pallets, boxes and other materials.

Moved freight, stock and other materials to and from storage and production areas and loading docks.

Inspected lifts before use to prevent damage to goods.

Operated power material handling equipment to accurately select and palletize loads.

Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

Newark Parcel Service Columbus, OH

Delivery Driver

09/1996 - 01/2001

Transported and safely delivered items to prevent damage or loss.

Navigated routes with relevant map programs and GPS systems.

Handled merchandise in accordance with product handling standards.

Delivered rush merchandise on tight schedules to meet customer targets.

Loaded and unloaded vehicles at distribution center and delivery address.

Inspected vehicles' condition, supplies and equipment before and after trips

Loaded and unloaded trucks by way of means of a fork lift while maintaining a license

Education and Training

Walnut Ridge High School Columbus, OH

High School Diploma

06/1994

College prep diploma with a specialization in music.

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