Bonita Jones

Atlanta, Georgia, United States

ad4d60@r.postjobfree.com 678-***-****

linkedin.com/in/bonita-jones-37b87766

Summary

Over 20 years of Sales experience in B2B, inbound and outbound sales. Utilized consultative selling techniques throughout complex and multiple level sales processes. Consistently exceeded sales quotas, developed interactive business relationships with senior executives, created and implemented persuasive account strategies for competitive marketplace, and effectively sold customized market product and services. Experience

Account Manager

Mar 2017 - Present (7 years)

ACCOUNT MANAGER 03/2017 – 01/2024

Fusion Connect - Atlanta, Ga.

• Strategic migration and sales objectives by forecasting and meeting sales goals

• Recommends products, services, and pricing by analyzing and discovering gaps in current products, services and pricing.

• Client negotiations and effectively address competitive product objections to renew and retain client business.

• Utilizes quoting tools, systems, and quote teams as well as coordination of special pricing.

• Inbound calls from direct clients to assist with their needs and uncover opportunities. Front Desk Associate

The Skin Group

Mar 2016 - Mar 2017 (1 year 1 month)

FRONT DESK SPECIALIST 03/2016-03/2017

The Skin Group - Louisviille, KY

• Administration functions and general office duties including but not limited to word processing, copying, filing, faxes, answering phones and data entry.

• Scheduled appointments, procedures and recommended esthetician consults for recommended services. • Exercised utmost diplomacy and tact to provide excellent customer service for patients. Adhered to confidentiality and privacy protocols in accordance with clinic policies and HIPAA requirements

Patient Liaison

UK HealthCare

Feb 2015 - Mar 2016 (1 year 2 months)

PATIENT CONTACT LIASION 02/015-03/2016

UK Healthcare - Lexington, Kentucky

• Inbound calls from consumers and patients. Provided access to UK Healthcare scheduling and transferring to appropriate departments.

• Transferred customers to various departments and patient rooms.

• Provided consumers/patients with specific information and literature. Bonita Jones - page 1

• Outbound calls to select patients and registered patients for healthcare events. Contact Center Advisor/Trainer

Allconnect

Apr 2005 - Sep 2013 (8 years 6 months)

• Assisted customer with setting up new and transferred utility services for homes.

• Successfully reached and maintained monthly and quarterly quotas.

• Adhered code of conduct by demonstrating attendance and punctuality.

• Worked as a trainer traveling to various states coaching and developing new agents and developing team.

• Focused on improving representatives on call center practices as well as monitored calls for coaching opportunities.

Customer Service Manager

Exam Services

Jun 2001 - Apr 2005 (3 years 11 months)

• Managed customer service agents

• Resolving and responding managerial customer complaints.

• Completed system monitoring requests for coaching and developing purposes.

• Coordinated the supervision of personnel, which included work allocation, training and problem resolutions.

• Evaluated performance and made recommendations for personnel action.

• Managed 25 + employees.

Education

Kentucky State University

Office Administration

Skills

SaaS Sales • Cloud Computing • Microsoft Teams • WebEx • SIP Trunking • Communication • Team Building • Management • Coaching • Telecommunications Honors & Awards

Diamond Club - Allconnect

Apr 2013

Top performer, top sales

Top 10 - Allconnect

Top 10 x 12

Bonita Jones - page 2

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