Janet C. Diaz

**** ** ****** ***** ** La Palma

714-***-****

Objective

To obtain a challenging career-oriented position where opportunities exist to permit my long-term contribution

Experience 2012 Fullerton Auto Square Fullerton, CA Office Manager

Payroll, Accounts payable/receivable,

DMV refunds, reconciliations

Closing deals, sending payoffs, gap refunds

Reconcile DMV transmittals

Daily bank deposits

Staff training, update HR polices

Perform flooring for qualified vehicles/ and payoffs

Responsible for accepting and processing consumer loan application

Work directly with Auctions

Bank reconciliations for Reserves, Flooring Reports

Maintain Wholesale files

2006 Wells Fargo Cypress, CA

Repo Specialist /Acting Supervisor

Collected on deficiency balances for sub-prime auto lender 30 -120 days

Negotiated account resolutions

Advanced loss prevention activities, skip tracing, field chasing and account settlements

Skip tracing programs such as Fast Data, Lexis/Nexis, Experian

Knowledgeable in the Federal Debt Collection Practice Act 2005 Cash Call Irvine, CA

Deficiency Supervisor

Collecting on charged off accounts past due more than 180 days, for unsecured loans

Reviewed accounts for litigation

Collected on legal accounts and negotiated settlements

Maintained daily and monthly reports on money collected

Supervised deficiency department

Maintained monthly reviews for employees, ensured maximum production, by training, coaching, and motivating employees

Brought in over $100,000 on monthly basis

2000-2005 Consumer Portfolio Services Irvine, CA

Lead Deficiency Collector

Collected on deficiency balances for sub-prime auto lender

Negotiated with debtors to resolve unpaid account balances

Maintained monthly spreadsheet of money moved/ Excel

Reviewed accounts for litigation

Trained new employees

Assisted with supervisor calls when supervisor not available Education 1998-2000 California Paramedical Long Beach, CA AA-Science GE

Graduated as Respiratory Therapist

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