Billing and record-keeping Billing documentation

Official Notary Customer relations

Active listener Troubleshooting

Work Area Maintenance Quality Assurance

Planning Research

Rose M. Holland

Professional Summary Reliable and punctual and able to handle fast-paced work. Proven willingness to take on any task to support the team and help the business succeed. Offer strong skills and abilities. Skills

Experience FEBRUARY 2007 - NOVEMBER 2019

Account Representative Specialist

Pilgrim Bank

Report creation Active listener Bookkeeping Courteous demeanor Customer relations Control inventory ordering Official Notary Monthly and quarterly reports for Federal Reserve shipments. Conduct audits on employees, such as cash drawers, vault, and ATM quarterly.

Ensured safety and security through quarterly testing of fire alarms, panic buttons, and cameras.

13 years of dedicated service in banking and customer service. Responsible for Federal Reserve money handling through shipping, receiving, and distribution.

Resolving account issues with customers by phone and in person. Scanned all accounts and documents into system for easy access. Ran remote capture with daily work and resolved outages. Greeted loa customers with applications and collected all material needed for various types of loans in question.

Routinely contacted account holders with balances over several days past due to resolve delinquencies.

Opened and closed money market accounts, IRAs, and CDs. Opened and closed safety deposit boxes and sent out late notices. 2.

AUGUST 1994 - MARCH 2001

Restaurant Supervisor

Granny K's Restaurant Texas

Monitored business levels and realigned team positions to provide RH 102 Paddington Way, Hutto, Texas 78634,

940-***-****, ad4d57@r.postjobfree.com

optimal coverage for customer demands.

Trained workers in every position, including food preparation, money handling and cleaning roles.

Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules. Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.

Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.

Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.

Worked in cooperation with front and back of house staff to ensure smooth operations.

MAY 1991 - AUGUST 1994

Customer Service Representative

Escapees Inc Livingston, TX

Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems. Evaluated customer account information to assess current issues and determine potential solutions.

Addressed customer service inquiries quickly and accurately. Set up and activated customer accounts to alleviate burden on mail pullers in the mail room.

Answered phone orders and entered them into the system. Greeted in park customers and assisted in their needs. Changed out in- park and out of- park customers with their mail. FEBRUARY 2020 - CURRENT

Billing Processor

IBS Lighting Pflugerville, TX

Entering data from invoices to be paid or billed.

gather information to calculate if all invoices are true for paying builders and crew.

Managed files for continuously updating and organizing updating and organizing records..

Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.

Helped the team handle high-volume work by effortlessly prioritizing tasks.

Helped the company and team member's accomplish heavy volume billing by staying late and working on weekends.

Education APRIL 1996

GED

Gladewater High School

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