PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

KAREN

MILLER

Webster, NY 14580 585-***-**** ad4d4s@r.postjobfree.com Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Dedicated 911 Telecommunicator offering 23 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Ability to work in an ever changing fast paced environment. Data Entry

Emergency Medical Services

Complex Problem-Solving

Multitasking

Team player

Strong Verbal and Written

Communication

Solid Work Ethic

JUNE 1998-APRIL 2022

911 Telecommunicator City Of Rochester 321 W. Main St. Rochester, NY 14608 Offered friendly and efficient service to customers, handled challenging situations with ease.

Routed calls to police, fire, and ambulance services. Assisted callers in emergency situations with appropriate information and support. Followed established protocols for professional handling of emergency situations. Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals. Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

JANUARY 1993-JUNE 1998

Secretary Gannett Newspaper Rochester, NY

Managed filing system, entered data and completed other clerical tasks. Liaised between clients and vendors and maintained effective lines of communication.

Maintained office supplies inventory by checking stock and ordering new supplies. Composed inter-office correspondence and provided product and service EDUCATION

information to customers.

Answered multi-line phone system and enthusiastically greeted callers. Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

No Degree: Communications/Journalism

St John Fisher College, Pittsford, NY

JUNE 1986

High School Diploma

W Irondequoit HS, Cooper Rd. Rochester, NY

Contact this candidate