Customer Service Retail Pharmacy

Experience

Education

Skills

Riya James

Dedicated and goal-oriented professional with one year of hospital experience gained during internship, as well as experience working in a retail pharmacy. I have a strong ability to identify customer needs, possess natural leadership qualities, and have a keen eye for detail. **********@*****.*** 902-***-**** Apt 5, 23 westgrove place, Halifax, NS Respond to incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries;

Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders;

Ask appropriate questions and listen actively while documenting required information in computer systems;

Make outbound calls to customers on prescription orders and payment issues. 11/23-01/24

Pushpagiri Medical College Hospital

Discussed medical histories with patients to provide most effective medical advice. Counseled customers on medications, appropriate dosage and potential side effects. Entered patient information into computer system.

Communicated closely with patients, ensuring medical information was kept private. Counseled patients on new medications and OTC products. 08/22-09/23

Grade 12

Possess exceptional customer service skills and a strong focus on resolving issues efficiently. Excel in time management and consistently complete tasks in a timely manner. Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously Pushpagiri College Of Pharmacy

Doctor of Pharmacy

2015-2017

2017-2023

Doctors care pharmacy

Pharmacist

Intern

Certificates

Basic life support (BLS)

2023-2025

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