Class A Customer Service
Resume:
EARL NELSON, JR.
Gastonia NC 28052
************@*****.***
OBJECTIVE
To obtain a leadership position where punctuality, dependability, accountability, and dedication is appreciated.
QUALIFICATIONS
Word processing in Word and WordPerfect.
Experienced in the use of PDF files.
Proven ability to work with store managers, delivery companies, team members, and the general public.
CDL Class A License.
Forklift certified, 2006, for Sit-Down/Counter-Balanced Forklifts.
On-The-Job Management Training Successfully Completed (City of Charlotte, July 2016)
QUEST Supervisor Training (City of Charlotte)
SLII Supervisor & Leadership Training (City of Charlotte)
EDUCATION
Associate of Applied Science, December 2008, Rio Salado Community College, Tempe, AZ
Major: Organizational Management, GPA 3.69
RELATED COURSES and SKILLS
Business Communication
Intro. to Business
Survey of Computer Info. Systems
Business Organization & Management
Management & Leadership I
Human Relations in Business
Quality Customer Service
Intro. to Interpersonal Communication
Interpersonal Communication
Teamwork Dynamics
Professional Development
Macroeconomics
Microeconomics
Legal, Ethical & Regulatory Issues in Business
Professional Development
EXPERIENCE
City of Charlotte, Charlotte, NC 11/2006-01/2024
Labor Crew Chief II: Efficient and professional operation of a variety of sanitation equipment. Inspection of commercial vehicle for detection of potential hazards and/or needed repairs. Conducting daily supervision of subordinates and their assigned yard waste and/or sanitation routes. Preparing daily reports while utilizing knowledge of computer software such as: Microsoft Excel, Word, Outlook, City Works, Kronos, PeopleSoft and Emerald. Summary of daily duties:
Supervision of 55 to 60 employees daily
Assigning daily routes to all drivers
Ensuring that all routes are ran efficiently and productively.
Investigating citizen complaints
Investigating property damage/equipment breakdowns
Ensuring that goals set by the Operations Supervisor are met.
Assigning drivers to commercial equipment
Walmart, Charlotte, NC. 07/2015-02/2016
Sales Associate: Assisted customers on a daily basis by helping them find items throughout the store, mixing paint for customers, restocking out of place merchandise, and general cashier duties.
Eli’s Fashion Warehouse, Charlotte, NC 03/2002-06/2006
Stockroom Manager/Security: Assured that all deliveries were accurate, responsible for signing delivery invoices, and surrendering payment for deliveries. Supervised three to five subordinates on a daily basis. Assured that all layaway items were accurately stocked and properly accounted for. Occasional security duties and cashier duties when needed. Collaborated with the store manager and store owner pertaining to the purchase of retail merchandise. Occasional pricing of retail merchandise/expediting merchandise to sales floor.
Burger King, Charlotte, NC 12/1993-04/1995
Cashier/Cook: Handled customer orders on front-line and drive thru areas. Expedited orders to customers in a prompt and customer friendly manner. Other duties included occasional fulfillment of preparing customer orders by prepping cooking areas, cooking meals to order and expediting filled orders to front-line employees.
Associations
Phi Theta Kappa/International Honor Society (Member)
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