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Class A Customer Service

Location:
Gastonia, NC
Salary:
21 hourly
Posted:
March 17, 2024

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Resume:

EARL NELSON, JR.

**-****** *********, ***

**** * *** ******

Gastonia NC 28052

704-***-****

ad4d2u@r.postjobfree.com

OBJECTIVE

To obtain a leadership position where punctuality, dependability, accountability, and dedication is appreciated.

QUALIFICATIONS

Word processing in Word and WordPerfect.

Experienced in the use of PDF files.

Proven ability to work with store managers, delivery companies, team members, and the general public.

CDL Class A License.

Forklift certified, 2006, for Sit-Down/Counter-Balanced Forklifts.

On-The-Job Management Training Successfully Completed (City of Charlotte, July 2016)

QUEST Supervisor Training (City of Charlotte)

SLII Supervisor & Leadership Training (City of Charlotte)

EDUCATION

Associate of Applied Science, December 2008, Rio Salado Community College, Tempe, AZ

Major: Organizational Management, GPA 3.69

RELATED COURSES and SKILLS

Business Communication

Intro. to Business

Survey of Computer Info. Systems

Business Organization & Management

Management & Leadership I

Human Relations in Business

Quality Customer Service

Intro. to Interpersonal Communication

Interpersonal Communication

Teamwork Dynamics

Professional Development

Macroeconomics

Microeconomics

Legal, Ethical & Regulatory Issues in Business

Professional Development

EXPERIENCE

City of Charlotte, Charlotte, NC 11/2006-01/2024

Labor Crew Chief II: Efficient and professional operation of a variety of sanitation equipment. Inspection of commercial vehicle for detection of potential hazards and/or needed repairs. Conducting daily supervision of subordinates and their assigned yard waste and/or sanitation routes. Preparing daily reports while utilizing knowledge of computer software such as: Microsoft Excel, Word, Outlook, City Works, Kronos, PeopleSoft and Emerald. Summary of daily duties:

Supervision of 55 to 60 employees daily

Assigning daily routes to all drivers

Ensuring that all routes are ran efficiently and productively.

Investigating citizen complaints

Investigating property damage/equipment breakdowns

Ensuring that goals set by the Operations Supervisor are met.

Assigning drivers to commercial equipment

Walmart, Charlotte, NC. 07/2015-02/2016

Sales Associate: Assisted customers on a daily basis by helping them find items throughout the store, mixing paint for customers, restocking out of place merchandise, and general cashier duties.

Eli’s Fashion Warehouse, Charlotte, NC 03/2002-06/2006

Stockroom Manager/Security: Assured that all deliveries were accurate, responsible for signing delivery invoices, and surrendering payment for deliveries. Supervised three to five subordinates on a daily basis. Assured that all layaway items were accurately stocked and properly accounted for. Occasional security duties and cashier duties when needed. Collaborated with the store manager and store owner pertaining to the purchase of retail merchandise. Occasional pricing of retail merchandise/expediting merchandise to sales floor.

Burger King, Charlotte, NC 12/1993-04/1995

Cashier/Cook: Handled customer orders on front-line and drive thru areas. Expedited orders to customers in a prompt and customer friendly manner. Other duties included occasional fulfillment of preparing customer orders by prepping cooking areas, cooking meals to order and expediting filled orders to front-line employees.

Associations

Phi Theta Kappa/International Honor Society (Member)



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