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General Manager Customer Service

Location:
Long Beach, CA
Posted:
March 15, 2024

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Resume:

Richard “Zoomer” Zamora

**** ****** ***. **** ***** Ca. 90815

310-***-****

ad4cyr@r.postjobfree.com

Career overveiw

Proven leader with extensive knowledge in Restaurant Management, Operations, and Banquet/Events. Seeking an opportunity to continually increase productivity, customer service, effinciency, and cost effectiveness. Dependable, hardworking leader with excellent training, mentoring and dedication to customer satisfaction.

Experience

General Manager : Be Good

July 2023 - January 2024

Unfortunately they could not pay their bills and the employees

checks were bouncing.

Manager : Rusty Pelican

October 2022 - July 2023

Control and monitor daily operations of the Restaurant and staff.Organizing and maintaining weekly staff schedules for all food service and related positions. Actively led weekly management meetings to formulate an appropriate action plan for the restaurant.Calculate and oversee beer, wine and liquor sales and inventory all necessary items. Spearhead new marketing campaigns focusing on nearby businesses and building an equally beneficial relationship to increase business.

Black Angus : Manager

May 2017- October 2022

Successfully managed all front of the house staff and daily operations of the restaurant. Actively lead team meetings. In charge of all scheduling of FOH staff. Successful in dealing with any vendor when there were any problems.Always successful in resolving any customer and employee concerns in an amicable manner.

Benihana :Assistant General Manager

November 2011 - May 2017

Responsible for P&L statements, invoicing, and budgeting. Increased sales by table touch and suggesting menu items and assured all guest were satified with service.Responsible for organizing local marketing activities with large Golf Tournaments and Charities to drive customers. Exceeded financial objectives by lowering labor and food cost.

Coco’s- Catalina Restaurant Group

General Manager

March 2008- November 2011

Hired as Assitant GM and was promoted within a year.

Skills :

Micros, Aloha and Touch Bistro

Hire train and mentor employees in order to retain top talent and ensure Customer Service.

Productively multi task with competing daily demands

Manage large groups and events

Control labor costs

Education:

LA Habor College AA

Level 2 Sommelier

Professional Volleyball Player 1981-1987

Coached High School, College and Club Level Volleyball



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