GORDON KEUCH

*** ****** ******, *********, ******** 60423 • 815-***-**** • ad4cvn@r.postjobfree.com EXECUTIVE SUMMARY

Decisive, analytical and business-savvy operations manager with successful experience optimizing logistics/distribution and strengthening inventory controls. Strong record of achieving goals for on-time distribution, safety, efficiency, profitability and customer satisfaction. Expertise includes:

Distribution & Logistics Management Order Fulfillment, Shipping & Receiving

Staff Hiring, Training & Leadership Workplace & Equipment Safety Programs

Lean Efficiency & Quality Enhancement On-Time Delivery Improvement

Dispatching & Customer Service Inventory & Supply Chain Management EXPERIENCE

MERTS HEATING & COOLING / FOUR SEASONS HEATING & COOLING, Steger, Illinois 9/2022-Present KING HVAC SYSTEMS, LLC, Frankfort, Illinois 8/2016-7/2022 Dispatcher / Customer Service Representative

Route HVAC technicians, plumbers and sales personnel to effectively orchestrate visits to customer sites for sales, installation, maintenance and repair services. Effectively assess customer needs, develop new business and maintain customer satisfaction to successfully earn monthly commissions and incentives. PACTIV/COWORX, Frankfort, Illinois 9/2013-8/2016

Machine Operator

Safely and efficiently operated production machines to form sheet products on multiple lines; provided production support at all stages of the line, including equipment adjustments and technical troubleshooting. Assisted other operators, maintained quality controls and operated forklifts and tuggers for moving product. TENG/EXP ENGINEERING, Chicago, Illinois 8/2006-2/2013 Construction Project Manager / Coordinating Engineer Evaluated work orders, delegated assignments and planned/supervised all aspects of projects encompassing electrical installation, underground digging/boring, traffic safety, sign installation and other engineering work. Tracked and reported project status, prepared staffing assignments and maintained quality controls. RPS/FEDEX FREIGHT, Chicago Heights, Illinois 6/2002-7/2006 Operations Manager

Oversaw all inbound and outbound shift operations at the company’s largest hub to meet goals for efficient, timely, accurate and cost-effective freight distribution. Built an extensive record of reductions in payroll, misload frequency and production downtime, along with improvements to dispatch range, freight handling performance ratio and worker productivity.

• Provided leadership, training and direction to up to 20 drivers, along with numerous dock workers

(closing 25-50 trailers daily), dispatchers and office support staff.

• Orchestrated the receiving and shipping of freight (200,000-50,00 lbs. daily) to thousands of customers throughout the region, ensuring proper shipping forecasting, dispatching and staffing.

• Ensured millions of dollars in daily inventory (including hazmat freight) was organized, correctly labeled and easy to locate, along with safe operation of forklifts and other warehouse equipment.

• Enforced OSHA, DOT and company safety guidelines were maintained with proper training and enforcement of procedures for fleet drivers, forklift operators and all other personnel.

• Administered and coordinated maintenance of trucks, trailers, lift trucks and other equipment, often conducting in-house repairs to reduce vendor costs.

• Developed/adjusted staff schedules appropriately for payroll budget to increase earnings without sacrificing quality or customer service.

• Maintained records for staff attendance and performance, shipments and loading, loss prevention and HazMat/HazCom administration.

GORDON KEUCH

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MENLO LOGISTICS/SEARS, Bedford Park/Bridgeview, Illinois 10/1996-6/2002 Logistics Manager

Supervised a team of associates in the warehousing and distribution of consumer goods (400,000 lbs/day, 80 million lbs./year. Responsible for daily scheduling, planning and coordination of all daily shipping, receiving, storage, order fulfillment and transportation to successfully meet goals for efficiency, cost-effectiveness and customer satisfaction.

• Planned and coordinated the receiving and shelving of incoming deliveries, verification of incoming freight against purchase orders and stocking and shelving of products, materials and supplies.

• Orchestrated the picking and preparation of outgoing orders to hundreds of Sears stores throughout the Midwest, ensuring proper shipping forecasting and scheduling of staff.

• Utilized WMS to ensure millions of dollars in retail inventory was organized, correctly labeled and easy to locate, along with safe operation of forklifts and other warehouse equipment.

• Scheduled and hired staff to meet forecasted workloads; provided training to new employees and ongoing coaching and re-training for existing team members.

• Maintained the integrity of physical inventory and inventory records, coordinated weekly cycle counts and periodically administered full accounting of all inventory.

• Coordinated shipping operations to retail stores in conjunction with ~20 LTL /freight/transport carriers.

RPS/CALIBER SYSTEM, Bedford Park, Illinois/Hammond, Indiana 8/1993-10/1996 Operations Manager

Planned and directed all order fulfillment activities, distributing client goods to locations across the continental United States. Provided leadership and direction for forklift drivers and other warehouse personnel to achieve goals for safe package handling and +98% on-time distribution.

• Planned and coordinated labor (union and non-union personnel) and other resources to ensure on-time movement of all daily freight without exception.

• Inspected goods, materials and labels to achieve/exceed regulatory standards for OSHA and DOT compliance, along with company policies/standards.

• Liaison with customers and vendors for all questions and problem resolution; tracked and investigated dispatched orders to provide client updates.

• Provided safety workshops and HazMat meetings; also monitored daily activities for optimum safety, including forklift operations and equipment/facilities maintenance. PACIFIC RAIL SERVICE/BNSF, Cicero, Illinois 9/1990-8/1993 Ramp Manager: Chicago Hub Center

Oversaw the loading and unloading of intermodal trains, providing leadership and direction in the rail yard to a crew of union freight handlers and hostler drivers; served as a liaison between railroads, clients and carriers to set and meet pick-up/delivery schedules.

• Responsible for ramp crews in filling/emptying containers, releasing trains and securing tracks while ensuring computerized billing and load statuses were timely and accurate.

• Partnered with shift supervisors to plan daily goals and activities in accordance with projected freight volume and available manpower.

• Collaborated with planners to ensure safe placement of hazardous materials on trains. EDUCATION

EASTERN ILLINOIS UNIVERSITY, Charleston, Illinois

Bachelor of Arts in Economics – Minor in Business Administration