Customer Service Store Manager
Resume:
Roi P. Santos
*** ***** ******** ****, *** Mateo, CA 94401 Phone: 650-***-****
Email: ************@*****.***
Objective
Motivates and supports team to achieve individual and store sales goals. Executes store manager action plans to drive productivity metrics to achieve sales goals. Takes part in the education of selling and artistry skills through our lens of Natural Beauty Redefined. Supports store operations; ensures compliance in operational procedures and company policies.
Summary
Reliable and friendly Sales manager who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Trained department supervisor who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
SKILLS
Excellent team player and excellent people skills
Focused, hardworking, energetic, eager and reliable.
Remarkable ability to cross-train to perform all services such as, make up application, hair cut, hair color, facial/skin care and waxing as determined by license and certification.
Ability to work under pressure and meet targets.
Ability to build a working atmosphere that has high energy, vitality and fun.
Good knowledge of advanced artistry in the make up field and the ability to stay ahead of the curve where the latest trends are concerned.
Ability to provide beauty services to customers and has a strong ability to arrange, coordinate, or schedule time and details.
Fluent in English. Strong ability to speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.
EMPLOYMENT HISTORY
Bare Minerals
Part-time Key Holder
144 Hillsdale Mall
San Mateo, Ca 94403
01/22 - 02/23
Achieved personal sales goals through impeccable customer service and by maintaining an active floor presence. Leads by example. Motivates and provides balanced coaching to team. Utilizes company provided tools to track progress. Performs all Manager-On-Duty functions including opening/closing of location and cash handling procedure. Supports inventory control policies & procedures with the goal of reducing shrink to less than 2%. Achieve sales results both independently and through others by fostering a spirit of teamwork, cooperation, and accountability. Product and SGR manager, assisted store events to prompt clean beauty.
Sephora
Service Coordinator / Lead makeup artist
1205 Burlingame Ave
Burlingame, CA 94010
06/14 – 12/21
Performed makeup application and other cosmetic services as requested. Assisted colleagues with clients and cleanup duties as needed. Recommended makeup choices to clients on an individual basis. Upheld high courtesy and customer service standards for every client. Assisted colleagues and management with special events and sales.
REFERENCES:
Rachel Misi
Boutique Manager
Bare Minerals
144 Hillsdale Mall
San Mateo, Ca 94403
Nicole Byers
Store Manager
Sephora
1205 Burlingame Ave, Burlingame, CA 94010
EDUCATION:
Certified Cosmetology License Number KK 529492
College of San Mateo, San Mateo, CA (2009-2011)
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