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EMMA BRONNER WILLIAMS

STRATEGIC OPERATIONS DIRECTOR

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PROFESSIONAL SUMMARY

Results-driven Director of Operations with a successful 7-year tenure at Valley Foods, leading multi-site operations. Over 15 years with CEFO Convenience Stores, progressed from Store Manager to overseeing 22 stores as District Manager. Proven expertise in team leadership, cross-functional collaboration, project management, and achieving measurable results in inventory control and fundraising. Skilled in developing and executing sales strategies, resulting in significant retail sales and margin improvements. Seeking a Director of Operations role to leverage extensive experience and drive organizational success.

EXPERIENCE

Director of Operations

January 2017 - Present Valley Services, Magee, MS

Led operations for Valley Services, managing 3+ locations.

Achieved 30% improvement in operational efficiency through strategic initiatives.

Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines.

Implemented cost-saving measures, resulting in a 15% reduction in operational costs.

Spearheaded new departmental protocols and procedures to achieve compliance with all regulatory requirements.

Developed and executed training programs, leading to a 20% increase in customer satisfaction.

Implemented risk mitigation strategies across all operations functions to minimize potential losses.

District Manager

December 2012 - January 2017 CEFCO Convenience Stores, MS, LA, TX, AL

Managed operational activities for 22 convenience store locations (MS, AL, LA, TX)

Consistently exceeded sales targets, contributing to a 15% revenue increase.

CONTACT

662-***-****

ad4ckn@r.postjobfree.com

https://www.linkedin.com/in/emma

-williams-48037b69/

SKILLS

Atlassian JIRA

Capital Spending

Multi-Site Operations

Budgeting and Cost Control

Training and Development

Revenue Growth

Vendor Management

Performance Metrics and Analysis

Lean Methodology

Quarterly Reviews

Resource Allocation

Leadership Training

Strategic Vision

Operational Efficiency and Safety

Cost Control

Financial Controls Implementation

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Developed and maintained store operations standards, ensuring compliance with all applicable laws and regulations.

Implemented operational procedures, reducing inventory shrinkage by 20%.

Managed the recruitment process for new employees including interviewing, hiring and onboarding processes.

Orchestrated successful new store openings, including marketing, merchandising, & promotional campaigns.

General Manager

February 2009 - December 2012 CEFCO Convenience Stores

Led a team of 20+ employees, optimizing day-to-day operations and enhancing overall efficiency.

Implemented workforce optimization strategies, resulting in improved team performance.

Spearheaded and contributed to special projects, showcasing adaptability and strategic leadership.

Managed facilities to uphold a safe and customer-friendly environment.

Achieved consecutive inventory compliance rates of less than 1%, showcasing precise inventory management skills.

Implemented rigorous control measures to ensure accuracy and minimize losses.

Won district-wide competitions, securing top positions and cash prizes of up to $500.

Ranked No. 3 out of 265 stores in fundraising for Children's Miracle Network, showcasing community engagement.

EDUCATION

Business Administration

2009

University of Phoenix

Bachelor of Arts (B.A.) in Business Administration 1984

Jarvis Christian College, Hawkins, TX, US

REFERENCES

. References available upon request

Contact this candidate