Customer Service Representative

Marcus Ward

**** *. ****** ** ****** Phoenix, AZ 85034

Cell 602-***-****

**************@*****.***

Objective

To become a customer service representative, able to provide excellent customer service by being able to handle multiple customer interactions, giving personal, detailed, and polite service while maintaing customer retention.

Education:

South Mountain Community College

Phoenix, Arizona

Major: Video Game Design

G.E.D.

Tucson, Arizona

2009

Employment History

Modivcare

Customer Service Representative/CC CSR

Dec-2020 - Jan2022

Helped customers get rides back and forth from their doctor's appointments and anything medical that they needed a ride to.

Trapp Technologies,

Appointment setter/manager

Apr-2019 - Sept 2020

Started off setting appointments, 2 months later, I managed my own term

Integrity Staffing/ Amazon

Picker, Phoenix, Az

2/2018 – 8/2018

My job duties were to go to different locations in the warehouse and pick the orders the the Amazon customers ordered, out them in a industrial tub and put the tub on the line to be processed.

Summer Food Program, Server, Phoenix, Arizona

June 2013- August 2013

Responsible for serving food, seating children, clean up after meals have been served, and maintain records of quantity of meals served daily.

My Choice Business Services, Outbound Sales Rep., Phoenix, Arizona

January 2011- June 2012

Responsible for making outbound calls on an auto-dialer to potential business owners offering credit card and payment processing equipment and services.

Wal-Mart, Inventory Control Specialist, Phoenix, Arizona

February 2007- September 2007

Responsible for tracking inventory from receiving dock to store warehouse. Stocking products once shipments have been confirmed.

MCI, Outbound Sales Representative, Phoenix, Arizona

August 2001- June 2002

Responsible for making outbound calls on an auto-dialer to activate long distance services, cross selling long distance and international communications packages, and offering specialized incentives to former customers.

References

Available upon Request

Contact this candidate