AK

AMBER KHOKHAR

951-***-****) zip (*****),CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Report Generation

Credit Card Payment Processing

Report Creation

Calm and Professional Under Pressure

Multitasking and Prioritization

Creative Problem Solving

Customer Account Management

Responding to Difficult Customers

Call Documentation

Understanding Customer Needs

Data Entry

Order and Refund Processing

Customer Data Confidentiality

Upbeat and Positive Personality

Building Customer Trust and Loyalty

Retail Sales Customer Service

Stockroom Procedures

Store Maintenance

Sales Expertise

Microsoft Office Expertise

Promotional Support

Customer Relations

Call Center Operations

In-Store Support

Product Organization

Project Management Abilities

Transportation Solution Development

Shipping and Receiving Understanding

Freight Operations

Materials Transport

Problem-Solving Abilities

Experience

Technical Installation delivery n services San Francisco, CAAsurion02/2023 - 03/2023

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

COORDINATOR Services San Francisco, CAGate Gourmet 01/2023 - 02/2023

Managed quality control activities to maintain food safety.

Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

Monitored quality, presentation and quantities of plated food across line.

Material Handling Wholesale Indianapolis, INFedEx International Hub 11/2022 - 12/2022

Palletized boxes to increase movement and shipment efficiency.

Sorted packages to appropriate slide, line or belt for final distribution.

Assisted in loading delivery trucks with prepared packages.

Loaded completed orders on pallets according to delivery numbers.

Inventory autopart Indianapolis, oreilly Auto Part 07/2022 - 11/2022

Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.

Ordered and restocked supplies to keep workplace operating smoothly.

Identified issues affecting safety and brought up to shift supervisor for resolution.

Inspected vehicle to verify pristine appearance for customer.

Catering Industries Chicago, ILAlliance Airline 01/2022 - 06/2022

Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Lufthansa Cargo inventory agent Chicago, ILMan’s Power 06/2021 - 12/2021

Kept operations in compliance with NERC standards and established safety protocols.

Manipulated controls to adjust and activate power distribution equipment and machines.

Maintained normal power grid operations to serve customer needs with reliable power.

Billing Services Group Chicago, ILAlliance Ground International 07/2020 - 05/2021

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Resolved customer inquiries and complaints requiring management-level escalation.

Warehouse cargo Chicago, ILSwissport Cargo11/2019 - 06/2020

Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.

Collected, sorted and checked baggage tags against flight lists.

Safely transferred baggage from aircraft to collection areas.

Sale Assoicate Chicago, ILEthihad Airlines 06/2017 - 11/2019

Responded politely to passenger complaints regarding ticketing and baggage handling.

Tagged checked baggage with appropriate destination with accuracy rate.

Assisted customers with ticket purchases, trip planning, pricing and scheduling.

Dunkin' Donuts Franchising Chicago, ILShift Manager06/2015 - 06/2016

Managed daily cash intake by counting out registers and tabulating profits.

Helped employees accomplish tasks during peak periods.

Communicated with other shift managers to facilitate continuum of customer service.

Education and Training

Stephen T Mather Building High School Chicago, IL major Business Administration07/2018

Elgin community collage associate in business administration 2019.

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