FUNSHO

OGUNBAKIN

Customer Service

Agent

Contact Information

Houston, TX 77077

832-***-****

ad4cgv@r.postjobfree.com

Skills

Experienced Customer Service Agent with 5 years of expertise handling inbound customer inquiries, resolving issues promptly, and collaborating with cross-functional teams. Skilled in providing product information, troubleshooting technical problems, and implementing process improvements to enhance customer satisfaction. Led a team of representatives, implemented feedback systems, and achieved high first- call resolution rates.

Phone Calls

Customer Service

Customer Care

Data Entry

Outbound Calls

Customer Accounts

Employment History

Customer Service Agent Feb 2019 - Nov 2019

Green Mountain Imports LLC Williston, VT

* Handle inbound customer inquiries via phone, email, and live chat, ensuring high customer satisfaction ratings.

* Resolve customer issues, complaints, and inquiries promptly and effectively, resulting in a 20% reduction in escalations.

* Provide product information, troubleshoot technical problems, and assist customers in navigating online platforms.

* Collaborate with cross-functional teams to address complex customer concerns and implement process improvements.

Senior Customer Support Specialist Jan 2020 - Mar 2023 Tractor Supply Co Katy, TX

* Led a team of customer support representatives, providing training and support to ensure a high standard of service.

* Implemented a customer feedback system, resulting in a 15% increase in overall customer satisfaction scores.

* Conducted regular team meetings to discuss best practices, address challenges, and improve overall team performance.

Customer Service Associate Apr 2023 - Nov 2023

TransPak Houston, TX

* Assisted customers with account management, order processing, and product-related inquiries.

* Achieved a consistently high first-call resolution rate, minimizing the need for follow-up interactions.

* Collaborated with the sales team to identify opportunities for upselling and cross-selling products.

Education

Bachelor's Business Administration (Business) Oct 2008 - Mar 2013 Caleb University Lagos, Nigeria

Scrum Masters

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