Durga Aggarwal

ad4cgh@r.postjobfree.com 619-***-**** CA

https://www.linkedin.com/in/durga-aggarwal-4b7493117/ SUMMARY Seasoned Logistics Analyst with 14 years of experience in logistics and supply chain management, including claims analysis, vendor performance oversight, and intermodal shipment execution. Skilled in identifying trends, driving continuous improvements, and ensuring compliance with 3PL contracts and corporate standards. Seeking to leverage expertise in claims resolution and stakeholder collaboration as a Logistics Analyst.

WORK EXPERIENCE Samsung Electronics California

Logistics Analyst Aug 2023 - Present

• Conduct thorough investigations and validations of discrepancy cases to process appropriate credits, ensuring accuracy and compliance.

• Liaise with the credit and collections team to manage and rectify disputes or claims, coordinating effectively with third-party logistics and carriers.

• Analyze claims data to discern patterns, prepare regular reports for management review, and facilitate communication with insurance entities regarding cargo claims.

• Develop strong relationships with internal business partners and external suppliers

• Initiating process improvements to further develop customer solutions Maersk Logistics and Services Canada

Ground Transportation Execution Specialist Jul 2022 - Aug 2023

• Coordinated the intermodal shipment process, ensuring timely resolution of operational challenges to maintain customer satisfaction.

• Fostered collaborative relationships with stakeholders to preempt service disruptions and devised strategies for performance enhancement.

• Analyzed performance shortfalls to determine underlying causes and led the implementation of corrective actions, optimizing vendor management and cost-efficiency.

• Responsible for the creation, maintenance, and tracking of Purchase Orders/Delivery Orders.

Trimac Tranpsort Canada

Traffic Supervisor Mar 2021 - Jul 2022

• Communicated load plans effectively to drivers and customers, ensuring clarity of instructions for safe and efficient operations.

• Maintained dispatch system accuracy and compliance, and oversaw necessary vehicle maintenance and cleanliness to uphold company standards.

• Developed daily order schedules optimizing resource allocation, achieving a 99% customer satisfaction rate through meticulous planning and coordination. Polaris Transport Olds, Canada

Cargo Claims Specialist May 2018 - Mar 2021

• Managed the assessment and processing of cargo claims, ensuring accurate determination of claim amounts and advising customers on outcomes.

• Collaborated with dock operations to implement Quality Assurance measures, improving counting accuracy and accountability during loading and unloading processes.

• Conducted periodic reviews of Standard Operating Procedures (SOPs), contributing to the enhancement of operational efficiency and support for product disposal processes.

• Assist with resolving blocked invoices arising from mismatches and variances. EDUCATION Middlesex University

Msc, Finance Management with Human Resource

Management

UK

Jun 2007

SKILLS Time Management • Collaborator • Attention to Details • Stress Management • Problem Solving

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