PROFESSIONAL SUMMARY

A results-driven and strategic Human Resources Manager with experience in designing and implementing HR policies and programs. Proven success in talent acquisition, employee relations and development, benefit management and fostering a positive workplace culture. Strong leadership and communication skills with a focus on driving organizational success through effective HR strategies.

SKILLS

Entrepreneurship

Business Development

Operations Management

Client Relations

Marketing and Branding

Quality Control

Training and Development

HR Policies and Procedures

Communication Skills

Benefits Management

Compliance

Talent Acquisition

Performance Management

Employee Relations

WORK HISTORY

Genpak LLC - Charlotte, North Carolina

Benefits Manager 02/2017 – 12/2023

Developed and oversaw the administration of employee benefits programs, including health insurance, retirement plans, and wellness initiatives.

Conducted regular benefit audits to ensure compliance with state and federal regulations.

Implemented cost-effective benefit solutions, resulting in a 10 % reduction in benefit-related expenses.

Collaborated with vendors and broker to ensure competitive rates and superior service.

Provided guidance to employees on benefit options, facilitating understanding and engagement.

Lead open enrollment processes, coordinating communication and education efforts.

Oversaw and managed the entire leave management process, including FMLA, short-term disability, and other medical leaves.

Developed and implemented comprehensive leave policies and procedures to ensure compliance with federal and state regulations.

Oversaw and managed the entire leave management process, including FMLA, short-term disability, and other medical leaves.

Conducted training sessions for employees and managers to enhance understanding of leave policies and procedures.

Streamlined leave administration processes, resulting in a 30% reduction in processing time and improved accuracy.

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Human Resources Manager 08/2015 - 12/2023

Assisted the Human Resources Director in managing the full HR function for a 1,500-employee organization in multiple sites across the US.

Developed and implemented HR policies and procedures in compliance with local and federal regulations.

Spearheaded recruitment efforts, resulting in a 15% decrease in turnover.

Conducted employee training programs, enhancing team performance and professional development.

Oversaw employee relations, resolving conflicts, and fostering a positive work environment.

Implemented performance management systems to improve employee productivity and engagement.

Diamond Home and Office Cleaning - Melbourne, FL

Owner/Operator 05/2003 - 02/2017

Established and managed a successful cleaning business specializing in residential and commercial cleaning.

Developed and implemented business strategies that resulted in 20% revenue growth within the first year.

Built and led a team of 20 cleaning professionals, emphasizing quality service delivery and client satisfaction.

Implemented effective marketing strategies, resulting in increased client acquisition and brand visibility.

Managed day-to-day operations, including scheduling, inventory management, quality control and accounting.

Comfortex Inc. - Melbourne, FL

Human Resources Coordinator 01/1995 - 05/2005

Set, enforced, and explained HR policies to team members to cultivate a compliant and satisfied workforce.

Recruited top talent to maximize profitability.

Conducted new hire orientations and safety training.

Processed weekly payroll for 200 employees.

Generated and updated complete and accurate employee files.

EDUCATION:

Palm Bay Magnet Senior High School: High School Diploma

Brevard Community College: Business Administration

Certificates:

PHR

Licenses:

NC Insurance License

Lancaster, South Carolina 29720• 321-***-**** • ad4cg9@r.postjobfree.com

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