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Owner Operator Customer Service

Location:
Lancaster, TX
Salary:
Open
Posted:
March 14, 2024

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Resume:

DeArrick Thomas

Dallas, TX

• As an Owner Operator and part owner of 2Ds Thomas Transportation LLC for 9years, I have over 17 years of experience in this industry. My ability to transport goods safely and effciently. To navigate the GPS technology for local and regional routes being familiar with deliver apps and platforms. commitment to customer safisfactory. Handle packages with care. Providing excellent customer service during drop offs and pick ups.

Authorized to work in the US for any employer

Work Experience

Master IC / Driver/Owner operator

2Ds Thomas Transportation LLC/PACE RUNNERS, INC - Grand Prairie, TX December 2022 to January 2024

• Master IC - Driver to Midland and Odessa Mall Ensured proper loading and unloading of freight to prevent damage and ensure the safety of the cargo to Bath and Bodywork’s, Express, Victoria’s Secret, and Pink stores inside mall.

• Develop and implement driver safety training programs to ensure compliance with DOT regulations and reduce accidents on the roads

• Establish and maintain relationships with customers to ensure customer satisfaction and encourage repeat business.

• Manage the onboarding process for new drivers, including conducting completing necessary paperwork, and ensuring compliance with company policies and procedures. Owner Operator Authority Carrier/ President

2D's Thomas Transportation LLC - Dallas, TX

March 2015 to January 2024

• Operated as a self-employed owner/operator/CEO in the trucking industry

• Established policies and procedures for the business

• Monitored budgets, inventory, and assets

• Responded to inquiries and resolved complaints

• Negotiated and managed contracts

• Trained new hires on various software applications

• Demonstrated skills in business operations, risk management, financial management, and organizational leadership

• Conducted market research and analysis

• Utilized negotiation and communication skills

• Handled critical thinking, decision-making, and problem-solving

• Built relationships with brokers, shippers, and drivers

• Managed officer work including document handling, payroll, data entry, etc.

• Filled in as a driver when needed

• Market: Trucking With my on Authority DOT and MC

• Develop and implement strategies to expand the company's customer base and increase revenue

• Develop and implement strategic plans to grow the business and expand market share in the trucking industry.

• Identify and secure new business opportunities through market research and networking

• Identify and capitalize on new business opportunities in the trucking industry

• Develop and manage relationships with insurance providers to ensure proper coverage for the business operations

• Provide leadership and guidance to the management team in order to achieve organizational goals and objectives in the trucking industry

• Establish and maintain a strong company culture that promotes teamwork, accountability, and a positive work environment

Owner Operator/Independent Contractors/Driver

TA TA Contract Courier - Garland, TX

August 2021 to December 2022

• Master IC made Delivered Freight in 26ft Box or Cargo Van proper loading and unloading of freight to prevent damage and ensure the safety of the cargo to difference locations that's that was assigned to me or my driver

• Ensure timely and accurate delivery of freight to assigned locations, while adhering to all traffic and safety regulations

• Conduct regular maintenance checks on delivery vehicles to ensure they are in good working condition and safe to use

• Effectively communicate and collaborate with the dispatch team to ensure timely and accurate delivery of freight, while providing updates on any issues or changes in delivery schedule MHT/OutPatient/Driver

Dallas Behavioral Mental Hospital - Dallas, TX

December 2019 to August 2021

I was in outpatient picking up patients, as well as adults to come to group therapy, monitoring adolescent and teens, making sure no fights or inappropriate behaviors occur. Assisting with daily task and helping other employees and patients when needed.

Independent contractors/Driver

All Point - Hutchins, TX

February 2017 to November 2019

• Driver delivering Amazon package / freight to different post offices at night in 24ft box truck Ensure timely and accurate delivery of Amazon packages and freight to different post offices by following designated routes and schedules.

• Ensure timely and accurate delivery of packages and freight to post offices, maintaining a high level of customer satisfaction

Independent ContractorsDriver

F&H trucking - Keller, TX

June 2013 to February 2017

• Master IC Driver delivering Amazon package to Amazon to Amazon dock to dock in personal truck during the day in 24ft or 26ft box truck

• Maintain accurate delivery records and documentation for each Amazon package delivered

• Ensure timely and accurate delivery of Amazon packages to the designated dock locations using personal truck and following F&H trucking's safety protocols.

• Ensure timely and efficient delivery of Amazon docks, while maintaining a high level of professionalism and customer service

Independent Contractor/Driver

Hazen Final Mile - Grand Prairie, TX

March 2010 to March 2013

• Driver delivering Office Depot product packages to residents business hospitals in a cargo van or personal vehicle Picks ups were schedule on a dally basis as well.

• Maintaining accurate records of deliveries and pickups

• Deliver packages in a timely and safe manner, ensuring customer satisfaction and maintaining a professional image as a representative of Hazen Final Mile

• Providing exceptional customer service to ensure customer satisfaction and repeat business exceptional customer service by handling customer inquiries and resolving any issues or concerns

• Maintaining communication with the operations team regarding any issues or delays in deliveries

• Maintaining a clean and organized vehicle to ensure professionalism and customer satisfaction during deliveries

• Tracking and reporting any incidents, accidents, or damages that occur during deliveries Education

High school diploma

Wilmer Hutchins High School - Dallas, TX

August 1990 to May 1994

Skills

• Driving

• English

• Dispatching

• Scheduling

• Payroll

• QuickBooks

• Pre Trips

• Scanning packages

• Delivering

• ELD’s

• Courier

• Box Truck

• Freight Experience

• Load & Unload

• Driving

• Delivery Driver Experience

• Microsoft Office

• Logistics

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Outlook

• Data Entry

• 24ft and 26ft Box Truck

• QuickBooks

• Excel

• EMR Systems

• Google Docs

• Insurance Verification

• Scheduling

• Carrie 360 app

• HIPAA

• Relay app

• Customer service

• Payroll

• Analysis skills (10+ years)

• Route driving

• Communication skills

• Customer service

• Driving

• Load & unload

• English

• Forklift

• Leadership

• Freight

• Warehouse experience

Certifications and Licenses

Non-CDL Class C

April 1994 to April 2024

Driver's License

April 1994 to April 2024



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