KEDRIC POWE

626-***-**** ad4cel@r.postjobfree.com https://www.linkedin.com/in/kedric-powe-csm-9004209/

SUMMARY

An accomplished and highly skilled operations manager with a wide variety of expertise in quality assurance (QA) documentation, defining and formalizing job descriptions for all QA levels, facilitating daily scrums, story grooming, sprint planning, stakeholder demos, and retrospectives, as well as handling employee recruitment, retention, professional growth, and guidance. Comprehensive technical experience with operating systems, automation tools, bug tracking tools, version management, web browsers, mobile platforms, application tools, and development tools and software. Driven to achieve results and exceed expectations to ensure the long-term success of an enterprise. TECHNICAL SKILLS

Operating Systems: Windows, Mac OS X, Android, iOS RDBMS: IBM DB2, MS Access, MS SQL Server

Automation Tools: HP QuickTest Pro, Visual Studio, Selenium Testing Tools: Test Director, Quality Center, Jira, VersionOne, Postman, Swagger, JMeter Bug Tracking Tools: Jira, TestRail, Zephyr, Quality Center, Bugzilla, Viper and Lotus Notes Version Management: MS Visual Source Safe, TFS, Git Web Browsers: Safari, Chrome, IE, Firefox, Edge

Mobile Platforms: iOS, Android OS

Application Tools: MS Visio, MS Project, MS Office Networking: TCP / IP, FTP, HTTP, Internet, Intranet Dev. Tools / Software: ServiceNow, Citrix, Global Protect, Document Management System (DocServices), Quip, Citrix, Salesforce, Box, MS SharePoint, Xerox DocuShare, ODBC, Siebel, PCAnywhere, Webex, IIS, Net Meeting, MS Office

(Access, Word, Excel, PowerPoint, Project, Visio), MS Outlook, Lotus Notes, MS Visual Source Safe, REST, AS

/ 400, HTML, XML-Spy, Litera Suite (Forte, Metadact, Compare, DocXtools, Content Companion, Contract Companion), Elite 3E, iManage

Industries: Mortgage Banking, Banking, Healthcare, Legal, eCommerce, B2C, B2B EXPERIENCE

KEYS TO MY WISHES

Project Manager/Business Analyst, 2023-Present

• Coordinating with external vendors to ensure that all parties are up to date and on track with project status.

• Translate business requirements into clear acceptance criteria.

• Triaging and managing bug life cycle risks, severity, and priority levels to meet deadlines.

• Coordinating with release and deployment efforts and generated release notes.

• Continuously negotiating with vendors, and development teams to manage and schedule deadlines.

• Creating and executing test cases and test scripts.

• Performing black box, functional, integration, and database testing.

• Established QA standards for the company.

PAUL HASTINGS LLP

QA Manager, 2019-2023

• Guided a team of ten on-site as well as remote QA resources across country.

• Established QA documentation, such as QA Policy, Test Plan, Defect Management Process, QA Resource Planner, QA Heat Map, Test Summary Report, and Requirement Review Checklist.

• Defined and formalized job descriptions for all QA levels (QA engineer, Sr. QA engineer, QA lead, and QA manager).

• Handled employee recruitment, retention, professional growth, and guidance for all QA levels. Kedric Powe, Page 2

• Documented and performed yearly reviews with each team member.

• Worked closely with each team member to build yearly training plan for professional development.

• Conducted weekly one-on-one meetings with QA team to ensure team members’ success and professional growth.

• Worked with users and stakeholders to analyze and validate requirements.

• Managed projects through status meetings and weekly reports, identifying risks and tracking issues.

• Tracked and managed dependencies (internal and external).

• Provided guidance to product owner on user story creation.

• Identified root causes and corrective actions to meet short- and long-term business goals. DISNEY DTCI

Senior Business Analyst, 2019

• Negotiated and liaised between business, technology, and support teams.

• Managed project through status meetings and weekly reports, identifying risks and tracking issues.

• Translated business requirements into stories in Jira.

• Facilitated Agile ceremonies: daily scrums, story grooming, sprint planning, stakeholder demos, and retrospectives.

• Monitored and tracked metrics in Salesforce.

• Generated and submitted weekly status reports.

• Reviewed and tracked daily burn-down charts in Jira. LENDER PRICE

IT Manager, QA / Scrum Master, 2018-2019

• Guided a team of 16 on-site, off-site, and offshore QA resources in Pasadena and India.

• Managed Scrum Master and provided support for four scrum teams.

• Conducted daily standups, product backlog grooming, sprint planning, sprint review, and sprint retrospective meetings.

• Oversaw testers for pricing engine and new and legacy system for digital lending platform.

• Handled employee recruitment, retention, professional growth, and guidance for Scrum Master and all QA levels.

• Documented and performed yearly reviews with each team member.

• Conducted weekly one-on-one meetings with Scrum Master and all members of QA team, on-site and offshore, to ensure team members’ success and understanding.

• Piloted change control request (CCR) to document production updates for SOC compliance.

• Documented and managed root cause analysis (RCA) to decrease errors and website outages.

• Conducted monthly review of RCAs to ensure all tasks had been addressed and documented findings. LEGALZOOM.COM

QA Manager, 2013-2018

• Managed a team of six on-site, off-site, and offshore QA resources in Glendale, TX; Austin, TX; and India.

• Oversaw testers for Legalzoom.com, Mobile App, API, Genesys mobile, Salesforce, and FileNet processing.

• Responsible for employee recruitment, retention, professional growth, and guidance for all QA levels.

• Liaised between QA Leads, project managers, tech leads, product owners, business partners and users, developers, and other project team members to ensure coordination, synergy, and successful project delivery.

• Managed team resources appropriately by effectively utilizing strengths and individual work styles of team members.

• Documented and performed mid-year and yearly reviews with each team member.

• Tracked quality metrics and provided weekly executive report to upper management.

• Conducted weekly one-on-one meetings with all members of QA team, on-site / off-site and offshore, to ensure team members’ success and understanding.

• Communicated and negotiated with third-party vendors for on-site and off-site training.

• Worked with onshore vendors to fulfill QA needs for short-term project support.

• Coordinated and managed testing activities for weekly releases. Scrum Master, 2015-2018

• Managed Agile methodology framework for software development throughout organization. Kedric Powe, Page 3

• Adjusted product backlog items to provide software delivery deadlines with projections, using time and story points.

• Collaborated with stakeholders to determine what was done in sprint review.

• Facilitated sprint grooming, planning, and retrospective meetings.

• Defined and improved Acceptance Criteria and Definition of Done (DoD) for software development team.

• Initiated and facilitated Agile scrum daily standups for software development.

• Triaged and managed bug life cycle risk, severity, and priority levels to meet deadlines.

• Ran release planning / management, sprint grooming, and planned meetings.

• Coordinated with release and deployment efforts and generated release notes.

• Continuously negotiated with customers and development teams to manage and schedule deadlines. QA Analyst / QA Lead, 2010-2013

• Created and executed test cases and test scripts.

• Performed black box, functional, manual, automated, and database testing.

• Seasoned in discovering, logging, tracking, and resolving bugs.

• Tested various frontend web technologies, such as HTML, CSS, JSON, and JavaScript.

• Developed and implemented test plans for core product, as well as one-off / side projects, as needed.

• Helped establish and implement QA standards.

• Worked directly with other teams to understand project concept, objectives, and approach of development tasks.

• Led and managed QA teams in Glendale, CA; Austin, TX; and Thailand. ADDITIONAL EXPERIENCE

BANK OF AMERICA, QA / Systems Analyst, 2008-2010. Reviewed functional and technical specifications to identify changes in data structure, application system, and business processes. Developed test scripts through HP Quality Center with positive and negative test scenarios that met requirements; tested strategies documented in test plan. Executed functional and regression tests for web- based applications in .NET Framework. Ran SQL queries through Query Analyzer to ensure data integrity throughout multiple applications. Recorded and managed status of reported project defects. Interacted with management and development to resolve discovered defects. Reviewed and approved project deployment plans. INDYMAC BANK, Senior QA / Systems Analyst, 2006-2008. Tested high transaction enterprise web-based applications in .NET Framework. Interacted with business analysts, project managers, developers, and team members to analyze requirements. Managed projects with onsite and offshore team members and provided test results and status to managers throughout each phase of testing cycle. Authored test conditions and test scripts, validated findings, and reported errors, using HP Quality Center. Executed SQL queries through Query Analyzer to validate data integrity throughout website and client server applications. Updated and executed automated Keyword-Driven test scripts for monthly bundle releases, using HP Quick Test Professional 9.5. BANK OF AMERICA (Formerly FULL SPECTRUM LENDING, a division of COUNTRYWIDE HOME LOANS), Senior Quality Assurance Analyst, 2004-2006. Served as UAT Lead for Full Spectrum Lending website. Performed complete user acceptance testing, from website generation to funding. Executed SQL statements to maintain data integrity throughout Countrywide family of applications. Liaised with managers and development team leads on release schedule for testing throughout each phase of Software Development Life Cycle. Created and executed detailed test plans and test scripts for website and client server applications. Created detailed error log documents of encountered issues.

BANK OF AMERICA (Formerly COUNTRYWIDE HOME LOANS), Senior Quality Assurance Analyst, 2003-2004. Served as QA Lead for Countrywide website. Executed SQL statements to maintain data integrity throughout Countrywide family of applications. Performed detailed test through nine servers for weekly enhancements for both Countrywide.com and Fullspectrumlending.com. Created and executed detailed test plans and test scripts. Organized and distributed change requests to QA team for Full Spectrum Lending websites. Created detailed error log documents of encountered issues. EDUCATION / CERTIFICATION

CALIFORNIA STATE UNIVERSITY FRESNO, Fresno, California Kedric Powe, Page 4

Bachelor of Arts

Scrum Alliance

Certified Scrum Master

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