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Administrative Assistant Customer Service

Location:
Gainesville, FL
Posted:
March 14, 2024

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Resume:

Valentina Rosa

Gainesville, FL, ***** 786-***-**** ad4ccs@r.postjobfree.com https://www.linkedin.com/in/valentina-rosa444333221/ EDUCATION

University of Florida, College of Liberal Arts and Sciences August 2022-Present Bachelor of Arts in Political Science, Pre Law Studies Gainesville, FL

● Minor: Business Administration

WORK EXPERIENCE

Krishna Cares Non Profit Organization September 2023 - Present Intern Grant Writer and Community Outreach Coordinator Gainesville, FL

● Pack and deliver nutritious, vegetarian meals to diverse communities in need, including the homeless, domestic violence victims, residents at the Ronald McDonald House, elderly, and disabled individuals

● Proactively engage with organizations, completing grant applications, and striving to secure funding to sustain our mission of combating food insecurity in Alachua County, Florida University of Florida Reitz Student Union August 2022-October 2023 Administrative Assistant Gainesville, FL

● Played a key role in enhancing student life and engagement by managing the front counter area and facilitating exceptional client satisfaction through exceptional customer service and communication

● Proactively addressed issues during shifts, collaborated with fellow students, and contributed to a vibrant atmosphere to promote positive student experiences within the university community Cutler Ridge Pool Miami June - August, 2021 - 2023 Lifeguard/ Water Safety Instructor Miami, FL

● Demonstrated coachability by swiftly implementing feedback from supervisors to enhance teaching methods, ensuring effective and safe instruction for adults, children, and toddlers.

● Administered knowledge of on-site protocols, operational procedures, safety policies, and methods for providing on-site emergency medical services

NCCER & Respect Me Organization January 2023- June 2023 Research Intern Gainesville, FL

● Conducted research on gender inequality and respect gaps within the workplace, tailored to a Generation Z perspective

● Analyzed data and created professional visuals to inform strategic initiatives combating workplace disparities; also conducted app testing, optimizing AI teaching platforms for enhanced effectiveness Mr Goma Tires April 2021- May 2022

Accounting and Human Resources Assistant Miami, FL

● Streamlined data collection, filing tasks, and assessed unnecessary expenses to offer strategic financial advice. Proposed targeted cost-cutting measures in marketing and equipment expenses, accompanied by visually impactful strategies. Conducted a comprehensive review of invoicing to ensure accuracy. LEADERSHIP & INVOLVEMENT

First-Generation Lawyers at UF September 2023 - Present Executive Board Member: Member Affairs Committee Director

● Organize and execute social events for First-Generation Lawyers at UF, fostering a sense of community and camaraderie among pre-law students facing the unique challenges of being first-generation college attendees.

● Initiated and oversee a mentor-mentee program within the Member Affairs Committee, fostering connections and providing guidance for fellow first-generation students in navigating pre law college life. Homeless Youth Handbook Organization June 2021 -August 2021 Volunteer

● Translating crucial legislation from various U.S. states (New Jersey, New York, Florida, Arizona) from English to Spanish to assist homeless teenagers nationwide.

● Created accessible brochures to provide them with easily understandable and essential information. LICENSES/ CERTIFICATIONS

● Red Cross CPR and Lifeguard Certified (Feb 22, 2023)

● Red Cross Water Safety Instructor Certified (Apr 16, 2023)

● Zendesk Customer Service Professional Certificate - Zendesk (Dec 27, 2023)

● Excel: Economic Analysis and Data Analytics - LinkedIn (Jan 3, 2024)

● Cert Prep: Adobe Certified Associate - Photoshop - LinkedIn (Jan 6, 2024) ADDITIONAL INFORMATION

● Merit scholarship recipient August 2022-Present

● Aspiring to Highest honors in Political Science for undergraduate thesis research Present

● Founder of Non-Profit Organization for Hygiene Supplies in Colombia Present



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