Customer service
Resume:
Mundelein, IL *****
*******.***********@*****.***
Natalie N. Martinez
Summary
Dedicated and detail-oriented professional pursuing an Esthetician, leveraging a solid foundation in business, client care, and operations. Proven track record in providing exceptional customer service, team collaboration, and organizational efficiency. EDUCATION
Tricoci University Of Beauty Culture, Libertyville, IL — Esthetician Program, GPA 95%
October 2020 - March 2021
North Chicago Community High School, North Chicago, IL — High School Diploma, GPA 3.0
August 2016 - June 2019
EXPERIENCE
The Apartment Source, Chicago, IL — Leasing Agent
September 2023 - PRESENT
● Provide exemplary customer service, guiding tenants through the leasing process.
● Maintain accurate records of property availability, tenant information, and lease agreements.
● Actively contribute to team meetings, offering support and assisting with administrative tasks. New Directions Marketing, Des Plaines, IL — Assistant Manager September 2022 - July 2023
● Coach and develop associates on sales, manage staffing schedules, and oversee HR processes.
● Analyze candidates' resumes, conduct interviews, and collaborate with the CEO to address customer issues.
BearsFit, Vernon Hills, IL — Operations Specialist August 2021 - september 2022
● Greeted members, provided a positive experience, and promoted weekly sales.
● Addressed customer inquiries with professionalism and effectively upsold supplement sales. Military Experience
Unit Supply Specialist, National Guard, US Army, IL — Logistics Specialist
June 2019 - Present
● Managed supply and equipment logistics, maintained automated supply systems.
● Oversaw the flow of military documents, ensuring accountability of supplies. Skills
Technical: Excel, Google Suite, Adobe Spark (Basic) Language: Spanish (Oral)
Effective Communication Data Entry Sales Financial Analysis Social Media Marketing Team Collaboration Organizational Efficiency Multitasking
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