Victoria Tarpley

Dallas, TX *****

ad4cbw@r.postjobfree.com

+1-469-***-****

Work Experience

Legal Intake Specialist

Intake On Demand - Irving, TX

April 2023 to October 2023

Shift Leader

Whataburger - Dallas, TX

November 2020 to March 2023

· Processed cash, credit card, and debit card payments

· Took and prepared customer orders

· Evaluated and documented inventory

· Upsell and promoted new menu items

· Training of other staff members

· Assigned nightly closing tasks

· Customer resolution

· Managed daily reports of transactions

Customer Service Rep

Securus Technologies, Inc - Carrollton, TX

February 2020 to October 2020

· Entered customer and product alpha and numerical information into several systems

· Explained product options and related charges clearly and concisely

· Took customer payments and offered other payment options for the customer

· Promoted self-service tools such as IVR and Web

· Used deductive reasoning and troubleshooting techniques to resolve customer issues in a timely manner

· Informed customers of promotions and new or upgraded products

· Quoted rates and encouraged customers to utilize prepay options Account Manager

Massage Envy - Plano, TX

April 2017 to January 2020

· Intimately interface with consumers of a specified demographic to capture data relevant to their needs, wants and special interests.

· Use collected information to develop, market and implement consumer-based products and packages that align with the needs of the business and the wants of the consumer.

· Build relationships with consumers and routinely assess their changing needs to enhance and optimize my service offerings, while also establishing a solid reputation within the community.

· Quickly and effectively provide customer resolution when an issue with a client arises. Shift Lead

Potbelly Sandwich Shop - Irving, TX

August 2015 to February 2017

· Prepare and Process In-store & Online orders

· Confirmed catering orders via phone and website

· Processed cash, credit card, and debit card payments

· Cleaned Store/Dishes

· Assigned nightly closing tasks

· Customer resolution

· Opened and closed the store at the beginning and end of shifts

· Performed official money count every shift and shift change Education

ASSOCIATE'S in PARALEGAL

EL CENTRO COMMUNITY COLLEGE - Dallas, TX

January 2021 to Present

DIPLOMA

MAC ARTHUR HIGH SCHOOL - Irving, TX

August 2005 to May 2009

Skills

• Safe Serve Food/Beverage Handler’s Certified

• QuickBooks

• TABC Certified

• OfficeSuite

• Microsoft Office

Certifications and Licenses

TABC Certified

Food Handler Certification

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