E. Wayne Hughes

Lake City, Florida • 512-***-****

ad4cbi@r.postjobfree.com ● www.linkedin.com/in/waynehughes22

Delivery Project Manager

Extensive experience in project/program management, customer service, and customer resolution of issues. Self-motivated, with classroom training and college degree to balance on-the-job training with a technical working background. Creative innovations within Project Management for service and delivery models, ranging from process and procedures to development of Statements of Work documentation.

Key skills include:

Customer Service & Support

Government Contracting

Hardware Installation

Computer Operations

Networking/IT Management

Data Communications

Policies & Procedures

Client Relationship Management

Multiple Complex Projects

Risk Analysis

Request for Proposal (RFP)

Salesforce Planning Tools

Customer Presentations

Microsoft Office Suite

Technical Project Management

Career Highlights

Established project team to manage installation of servers, storage, and network hardware sold by Dell technical sales representatives. Worked as key component with vendors, partners, and field engineers developing process for new service offering, creating an end-to-end solution for external customers. Conducted meetings, via remote audio access, with key stakeholders of government agencies, to establish a baseline for security clearance requirements at specified locations, visiting locations when required. (Enterprise Project Manager)

Professional Experience

Ollie’s Outlet Store, Lake City, FL (2023-Present)

Cashier, floor staff, stock room assistant

Assist customers with purchases in a retail outlet environment and check them out through the computer-generated system. Provided labor to get store ready for grand opening.

Hungry Howies, Lake City, FL

Delivery Driver

Prepare and deliver Pizza orders, both on-line and phone. Assure that all orders are complete prior to arriving at the customer location.

Dell computer Corp., Round Rock, TX (1996-2020)

Project/Program Manager

Provide technical information to customers and internal account teams for complex Dell solutions.

Network Project Manager

Created custom statements of work (SOW), with pricing quotes for engineer time and travel to customers sites. Planning for expenses to stay local to the customers sites and coordinated schedules for on-site deliverables.

Enterprise Delivery Program Manager

Coordinated field resource teams, both Dell internal and partner management, to deliver custom solutions to customer sites. Managed a business relationship with internal customers, to create a working trust and establish a rapport with key stake holders.

Part-time transportation driver for South by Southwest (SXSW) and Circuit of the Americas (COTA) Formula 1 racing and entertainment events. (1991-2001)

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