Customer Service Pharmacy Technician

Tonya Butler

Monticello, WI 1-608-***-**** **************@*****.***

PROFESSIONAL SUMMARY:

A dedicated professional with a strong background in customer service, pharmacy operations, and healthcare industry knowledge, seeking a challenging position in a medical office setting. SKILLS:

Time Management Microsoft Suite Troubleshooting

Customer Service Conflict Resolution Teambuilding

EXPERINCE:

Pharmacy Technician Walmart Pharmacy January 2006- October 2008

● Filling prescriptions and refilling request for patients

● Properly labeled and packaged clients’ prescriptions

● Tracking inventory for accurate amounts of medication and supplies

● Processed insurance claims

● Entered prescription into computer system and customer’s file.

● Worked with insurance companies to get authorization for customers prescriptions. Customer Service Representative Blue Cross and Blue Shields June 1998 – November 2005

● Worked on the customers service call line to help patients’ inquiries.

● Helped client understand what their benefits cover.

● Talked to patients about HMO plans and the work requirements that go along with it.

● Processed medical claims.

● Worked closely with the HMO Doctors for referral status.

● Close followed all HIPPA privacy laws when working with patients and Doctors. G & K Services Accounts receivables Route drivers secretary 1993-1998

● Accounts receivables managing accounts

● Called clients to schedule payments

● Tracked accounts for accurate posting of payments

● Process credit reports for new clients

● Route secretary

● Took incoming calls from clients and forwarded to drivers

● Printed invoices for monthly billing

EDUCATION:

High School Auburn High School -Rockford, IL

● High School Diploma

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