Back Up Quality Assurance
Resume:
Mary Blair
**** *. ******* **, *******, IL
***************@*****.***
Skills
Technical Skills: Microsoft Office, Print Production Processes, HTML5, CSS3, SQL, JavaScript, Adobe Creative Cloud Suite
Certifications: OSHA 10 Construction Certification, First Aid/ CPR
Languages: Fluent English and Conversational Spanish
Education
Eastern Illinois University/ Bachelor of Science May 2017
Major: Applied Engineering & Technology
Concentration: Digital Media, Print Imaging, and Web Development
Relevant Coursework: Print Processes: including large format, packaging technology and production, lamination, vinyl cut outs, screen printing, sublimation, 3D printing. Manufacturing Management, Materials Technology, Quality Assurance
Work Experience
Amazon.com
Tier 1 Associate acting as Process Guide/Back up PA in Stow at MDW4 July 2017-August 2019
Back up for the Process Assistants, performed their role in absence or need of assistance. Performed corrective actions to ensure hitting shift goals and engaged associates on performance misses. Coached and assisted in process roles of upwards of 300 associates to eliminate barriers.
ORD4 August 2019- October 2021
Tier 1 Associate acting as back up Print PA/ Ambassador/ Safety Team Member
Managed printers using Printer Dashboard to optimize capacity to print customer orders, reducing risk to customer orders. Ensured successful fulfillment of customer orders having best record in building, having an average miss of under 10 units compared to over 100 on other shifts
Ambassador: Trained new associates in a variety of roles, and member of Associate Safety Committee worked with Safety team to drive initiatives to maintain safe work environment
Tier 3 Print Process Assistant October 2021- April 2022
Analyze trends of print job data and direct capacity to ensure customer order completion averaging about 30000 print jobs per day while coordinating with vendors for the placing and completion of service calls on equipment and tracking of up and down time of equipment.
Initiated corrective actions to continually course correct for scrap goals to consistently make scrap.
Engaged and coached safe working behaviors and maintained safe working environment for area.
Made changes in standard work for area and rolled out across site and compiled training for area with incomplete standard operating procedures.
L4 Area Manager May 2022- Present
Oversee production of print processes for both soft cover and hard cover books, staffed associates, eliminated barriers from work flow, and consistently hit under 3.5% scrap rate and hit efficiency metrics goals such as 67 units per labor hour.
Successfully produce upwards of 47000 books in a 12-hour shift during Peak season.
Continually engage, coach, oversee development, and managed feedback for associates based on performance metrics such as quality, productivity, idle time and other behavior metrics. Improved process path rates from 215 units per hour to 265 unit per hour for collective associates within 1 month period to improve shift efficiency.
Monitor and account for scrap goals and make corrective actions to drive down scrap
Accelerated development of process assistants, train up for them to lead and run their respective areas effectively for shift success, trained up 1 process assistant into area manager role.
Subject Matter expert for Inkjet printers that product on average 75% of the book interiors and has successfully created Standard operating procedures for operators and rolled out training that led to Inkjets being consistently under scrap goals for all of 2023.
Consistently point of contact for operations in the building for full shifts resulting in consistently making critical judgement calls about production, safety, quality, and customer fulfillment.
Directed teams between 50-70 people a shift, de-escalating high risk situations and effectively working with support staff to maintain safe working conditions for associates. Partner with HR to conduct investigations involving confidential information.
Report safety incidents, provide first aid and CPR to associates if needed. Executed safety training programs for 50+ employees to instill best practices.
REVNTG/ web development internship July 2017-October 2017
http://www.revntg.com/
Used Shopify to develop front end and UI experience of the website for launch, Used HTML, CSS and JavaScript to develop site according to owner’s preferences.
Uploaded content and edited product photos and created graphics.
MaryKnoll Surgical Solutions / Web Development Consultant As needed
http://www.maryknollsurgical.com/
Utilized Squarespace and edited themes and added content, utilized HTML, CSS, and JavaScript to manage content and initial development and continued maintenance of site.
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